Senior Manager, Student Engagement & Enrollment Ops

Carnegie; Westford (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

Carnegie is seeking a Senior Manager, Student Engagement Center, to lead a team of student advisors across our higher education client portfolio. You will run daily contact center operations, craft outreach strategies across phone, SMS, email, and virtual channels, and leverage data to maintain smooth enrollment pipelines with flexible service hours.

Ideal candidates will have experience leading high-performing contact center teams in higher education or related fields, and possess hands-on

Qualifications

• Experience leading high-performing contact center teams in higher education or related fields.
• Bachelor’s degree preferred, or equivalent professional experience.
• Hands-on expertise with admissions CRMs and telephony tools.

Responsibilities

• Lead and coach a team of student advisors to support prospective students across multiple channels.
• Run daily contact center operations with flexible service hours.
• Build outreach strategies across phone, SMS, email, and virtual channels.
• Use data to keep enrollment pipelines moving efficiently.

Skills

Team Leadership

Contact Center

Admissions/Enrollment

Data-driven Operations

Cross-functional Collaboration

Communication

Education

Bachelor’s degree preferred

Tools

Slate

Five9

Zoom

Google Workspace

Job description

Carnegie is seeking a Senior Manager, Student Engagement Center, to lead a team of student advisors across our higher education client portfolio. You will run daily contact center operations, craft outreach strategies across phone, SMS, email, and virtual channels, and leverage data to maintain smooth enrollment pipelines with flexible service hours.

Ideal candidates will have experience leading high-performing contact center teams in higher education or related fields, and possess hands-on