Senior Manager, Structured Settlements Operations

Pacific Life Insurance Company; Omaha (NE); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Generous paid time off

401k with company match

Adoption assistance

Job summary

Pacific Life is hiring a Manager of Structured Settlements in Omaha, NE. You will lead the Structured Settlement Operations team, oversee vendor relationships, and drive process improvements while ensuring regulatory compliance and quality service for policyholders and advisors.

The role requires deep knowledge of structured settlement products, strong leadership, and the ability to manage a high-volume operation with multiple vendors.

Qualifications

• Customer-focused mindset with experience guiding customer service outcomes.
• Proven ability to motivate and direct employees from entry to senior levels.
• Strong knowledge of structured settlement products and service quality.

Responsibilities

• Lead Structured Settlement Operations team to ensure service delivery and positive customer experience.
• Manage performance, staffing, coaching, and employee development across the team.
• Ensure processing quality, regulatory compliance, and strong operational controls.

Skills

Customer focus

Team leadership

Structured settlements

Vendor management

Analytical skills

Communication skills

Project management

Call analytics

Education

Lean Six Sigma certification

Tools

Speech analytics

Call recording

Case management

Job description

Pacific Life is hiring a Manager of Structured Settlements in Omaha, NE. You will lead the Structured Settlement Operations team, oversee vendor relationships, and drive process improvements while ensuring regulatory compliance and quality service for policyholders and advisors.

The role requires deep knowledge of structured settlement products, strong leadership, and the ability to manage a high-volume operation with multiple vendors.