Senior Manager, Strategic Operations

1Password LLC; United States; Remote; USD 171,000 - 248,000; Full time

Benefits offered by this job

Health and wellbeing

Maternity and parental leave top-up

Competitive health benefits

Generous PTO policy

Job summary

1Password LLC is seeking a Strategic Operations leader to drive cross-functional programs from planning to delivery. You’ll partner with senior leaders to advance international expansion, high-priority customer programs, and crisis management, delivering clear plans and measurable results.

You’ll design roadmaps, track objectives, and provide concise status updates, using AI-powered analysis to surface risks and dependencies.

Qualifications

• 7–9+ years in strategic operations, program management, or related field.

Responsibilities

• Build and manage programs that improve service and outcomes for high-priority customer accounts.
• Support company planning, QBRs, objective tracking, and other operating rhythms that help leaders make informed decisions.
• Create clear roadmaps, status reports, risk assessments, and recommendations that improve visibility and accelerate decision-making.
• Bring teams together to resolve blockers, align priorities, manage change, and deliver shared outcomes.
• Use modern tools, including AI-assisted analysis and workflow automation, to generate insights, identify risks and dependencies, and scale program execution.

Skills

Strategic operations

Program management

Cross-functional collaboration

Executive stakeholder influence

Analytical skills

Communication

AI workflow automation

SaaS/cybersecurity experience

Tools

AI tools

Workflow automation

Job description

the company is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About the company

At the company, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human‑centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust the company to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As part of the company’s Strategic Operations team, you’ll lead cross‑functional initiatives that turn complex business priorities into clear plans, coordinated execution, and measurable results. You’ll work with senior leaders and teams across the company to advance priorities such as international expansion, high‑priority customer programs, corporate crisis management, and planning. By helping the organization execute with greater clarity and consistency, you’ll contribute to the company’s mission of making security simpler and more accessible. Reporting into the Director, Strategic Operations, this role is remote in the United States or Canada.

How we’re using AI todayOn the Strategic Operations team, we’re using AI to cut through complexity, stay aligned, and move quickly. AI supports how we manage and execute programs by bringing together signals from across the business and turning them into decision‑ready summaries, project plans, and executive briefs. We expect every team member to build at least one AI‑powered workflow, and we’re committed to growing together through shared best practices, regular learning sessions, and team resources as we scale and collaborate across the company.

This is a remote opportunity within Canada and the US.

What we’re looking for:

• 7–9+ years of experience in strategic operations, business operations, program management, or a related field, with a track record of delivering complex initiatives.

• Experience leading cross‑functional programs and influencing senior or executive stakeholders without direct authority.

• Strong ability to translate broad objectives into practical plans, roadmaps, decisions, and measurable outcomes.

• Sound judgment and confidence working through ambiguity, resolving dependencies, and constructively challenging assumptions when needed.

• Strong analytical, communication, and presentation skills, including the ability to turn data into clear recommendations and concise status updates.

• Experience managing multiple stakeholders and priorities while maintaining accountability from planning through delivery.

• Experience in Software as a Service (SaaS), cybersecurity, technology, product operations, or a similarly fast‑moving environment, along with experience using Artificial Intelligence (AI) tools or workflow automation to improve operational efficiency.

What you can expect:

• Build and manage programs that improve service and outcomes for high‑priority customer accounts.

• Support company planning, Quarterly Business Reviews (QBRs), objective tracking, and other operating rhythms that help leaders make informed decisions.

• Create clear roadmaps, status reports, risk assessments, and recommendations that improve visibility and accelerate decision‑making.

• Bring teams together to resolve blockers, align priorities, manage change, and deliver shared outcomes.

• Use modern tools, including AI‑assisted analysis and workflow automation, to generate insights, identify risks and dependencies, and scale program execution.

USA‑based roles only:

The annual base salary for this role is between $171,000 USD and $248,000 USD, plus immediate participation in the company’s benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada‑based roles only:

The annual base salary for this role is between $147,000 CAD and $213,000 CAD, plus immediate participation in the company’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At the company, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture

At the company, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, the company is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI

We are committed to leveraging cutting‑edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at the company.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.

Our approach to remote work

We believe in the power of remote work, but recognize that in‑person connection is important to help us achieve our mission. While we are a remote‑first company, travel for in‑person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department‑wide offsites, team meetings, and customer/industry events.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing Maternity and parental leave top‑up programs Competitive health benefits Generous PTO policy

Growth and future