Account Specialist, Growth

United States Digital Space LLC; United States; Hybrid; USD 39,000 - 54,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Equity grant

Job summary

United States Digital Space LLC is seeking an Account Specialist, Growth, to manage a high-volume portfolio of very small business customers and inbound prospects. You will guide them through the sales process, drive opportunities, and expand usage of our platform from a Toronto‑based hybrid office.

You will report to the Manager of VSB Growth and work with Solutions Engineering, Customer Success, Onboarding, Legal, and other teams to remove blockers and accelerate deal progression.

Qualifications

• Experience in SaaS sales or related field.
• Proven track record of managing high-volume pipelines.
• Experience with full sales cycle: discovery to closing.
• Strong communication and relationship-building skills.
• Ability to explain technical concepts to non-technical customers.
• Experience with Salesforce, Gong, or Outreach.

Responsibilities

• Manage a high-volume portfolio of VSB customers.
• Maintain Salesforce pipeline and accurate forecasts.
• Meet monthly/quarterly revenue targets.
• Lead discovery conversations and product demos.
• Guide customers through pricing discussions and proposals.
• Collaborate with cross-functional teams to progress deals.
• Share customer feedback with Product/Marketing/Operations.

Skills

Sales experience

Account management

Customer success

Full sales cycle

Discovery & closing

Communication skills

Lead prioritization

CRM tools

Tools

Salesforce

Gong

Outreach

Job description

the company is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About the company

At the company, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human‑centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust the company to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As an Account Specialist, Growth, you’ll help very small business (VSB) customers and inbound prospects understand how the company can support their security and productivity needs. You’ll manage a high‑volume book of business, guide customers through the sales process, and identify opportunities to expand their use of the the company platform. Reporting to the Manager of VSB Growth, this hybrid role is based in Toronto, Canada.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real‑time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

Expectations of this role

This is a hybrid role. You will be expected to work from the company's Toronto office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs.

Note: All go‑to market roles will have an in‑person onboarding in Toronto.

What we’re looking for:

• Experience in sales, account management, customer success, or a related role, preferably in a Software as a Service (SaaS) environment

• Demonstrated ability to manage a high‑volume pipeline and consistently meet or exceed sales and activity targets

• Experience managing the full sales cycle, including discovery, product demonstrations, proposals, negotiations, and closing

• Strong customer discovery, objection‑handling, deal‑management, and value‑based selling skills

• Clear communication skills, including the ability to explain technical concepts to non‑technical customers

• Ability to prioritize effectively across inbound leads and existing accounts while building trust with a wide range of stakeholders

• Experience handling customer inquiries through channels such as email, phone, and chat; familiarity with the company, security tools, Salesforce, Gong, Outreach, or similar platforms is an asset

What you can expect:

• Manage a high‑volume portfolio of VSB customers and inbound prospects, developing a clear understanding of their goals, product usage, and growth opportunities

• Maintain a healthy pipeline in Salesforce, progressing opportunities from discovery through close and keeping forecasts accurate

• Meet or exceed monthly and quarterly revenue targets by closing new business and expansion opportunities, including seat growth, add‑ons, and tier upgrades

• Lead discovery conversations, product demonstrations, commercial discussions, proposals, and pricing conversations

• Help customers understand and adopt the company by connecting their needs to relevant solutions and providing guidance throughout the buying process

• Partner with Solutions Engineering, Customer Success, Onboarding, Legal, and other teams to remove blockers and support smooth deal progression

• Share customer feedback, objections, and common needs with Product, Marketing, and Operations teams to improve the customer experience

Canada‑based roles only: The annual base salary for this role is between $55,000 CAD and $77,000 CAD and is commission‑eligible. This role is also eligible for immediate participation in the company’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At the company, we approach each individual’s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture

At the company, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, the company is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI

We are committed to leveraging cutting‑edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at the company.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.

Our approach to work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote‑first, with an expectation that individuals work from their homes majority of the time, while others are designated as in‑office roles, with an expectation of being on‑site on a regular basis. We recognize that certain roles benefit from regular, in‑person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department‑wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not