Senior Manager, Strategic Accounts CS (Remote)

Motive; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Motive is seeking a Senior Manager, Strategic Accounts Customer Success Managers to lead a remote US-based team of Strategic CSMs serving large, high-value accounts. You will own retention, upsell strategy, and cross-functional collaboration to ensure client success and long-term partnerships.

You will influence executive stakeholders, build scalable playbooks, and drive outcomes through data-driven insights, while partnering with sales, product, and marketing to advocate for client needs.

Qualifications

• 5+ years leading a high-performing Customer Success team in B2B SaaS, focused on strategic/enterprise clients.
• Experience managing a portfolio with multi-million ARR and complex renewals.
• Proven ability to influence executives and stakeholders across functions.
• Change-management skills with a track record of driving transformational initiatives.

Responsibilities

• Lead a team of 6-9 Strategic CSMs to exceed retention goals for high-value accounts.
• Develop and iterate playbooks to drive client outcomes.
• Forecast business health using data and metrics like net revenue retention.

Skills

Strategic leadership

CSM leadership

Data analytics

B2B SaaS

Executive communication

Tools

CRM systems

AI tooling

Job description

Motive is seeking a Senior Manager, Strategic Accounts Customer Success Managers to lead a remote US-based team of Strategic CSMs serving large, high-value accounts. You will own retention, upsell strategy, and cross-functional collaboration to ensure client success and long-term partnerships.

You will influence executive stakeholders, build scalable playbooks, and drive outcomes through data-driven insights, while partnering with sales, product, and marketing to advocate for client needs.