Senior Manager, ServiceNow IT/OT Asset Transformation

Ernst & Young Oman; San Francisco (CA); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery and drive multi‑engagement client programs. This client‑facing role focuses on governance, budgets, timelines, and quality across ITOM/Asset Management transformations.

You will mentor teams, shape roadmaps, and build strong executive relationships while delivering enterprise solutions in a fast‑paced consulting environment.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Typically 5–7 years relevant experience in ServiceNow implementations.
• 5–7 years of Big 4 or equivalent consulting experience, Senior Manager/Director level.
• ServiceNow certifications: CSA or CAD; additional certs are a plus.
• Ability to travel up to 60% for client needs.

Responsibilities

• Lead engagement delivery and maintain client relationships daily.
• Accountable for program/project management, ensuring objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics.

Skills

Client management

Program/project management

ServiceNow

Leadership

Proposal development

Engagement delivery

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow CSA

ServiceNow CAD

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery and drive multi‑engagement client programs. This client‑facing role focuses on governance, budgets, timelines, and quality across ITOM/Asset Management transformations.

You will mentor teams, shape roadmaps, and build strong executive relationships while delivering enterprise solutions in a fast‑paced consulting environment.