Senior Manager, ServiceNow IT/OT Asset Management

Ernst & Young Oman; New Brunswick (NJ); Hybrid; USD 172,000 - 392,000; Full time

Job summary

EY seeks a ServiceNow Senior Manager to lead transformation programs, manage client relationships, and drive delivery across engagements. You will oversee both technical and non-technical teams, align projects with strategy, and ensure quality, timelines, and budgets.

This role emphasizes leadership, sales collaboration, and strong IT/OM asset management knowledge. The position offers hybrid work in a global, diverse environment with opportunities to grow consulting and leadership skills, while

Qualifications

• Bachelor’s degree required (4-year degree).
• Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation.
• 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: CSA, CAD, etc.
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Ability to travel to meet client needs (up to 60%).

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics.

Skills

ServiceNow

Project management

Client relationships

Sales support

Leadership

AI capabilities

IT/OM Asset Management

Team mentoring

Education

Bachelor's degree

Master's degree preferred

Tools

ServiceNow

Armis

Job description

EY seeks a ServiceNow Senior Manager to lead transformation programs, manage client relationships, and drive delivery across engagements. You will oversee both technical and non-technical teams, align projects with strategy, and ensure quality, timelines, and budgets.

This role emphasizes leadership, sales collaboration, and strong IT/OM asset management knowledge. The position offers hybrid work in a global, diverse environment with opportunities to grow consulting and leadership skills, while