Senior Manager, ServiceNow AI Transformation

EY; Memphis (TN); On-site; USD 171,600 - 392,100; Full time

Benefits offered by this job

Flexible vacation policy

Comprehensive compensation package

Medical and dental coverage

Job summary

EY is seeking a ServiceNow AI Architect Senior Manager to lead transformation teams in the United States. This role involves managing client relationships, providing AI-driven solutions, and overseeing project delivery in a client-facing environment. Ideal candidates will possess 5-7 years of relevant experience, technical expertise in ServiceNow, strong interpersonal skills, and a bachelor’s or master’s degree.

In this hybrid role, you will collaborate closely with clients, drive innovation, and ensure successful outcomes while building relationships across teams. EY offers a robust benefits package and a commitment to diversity and inclusion.

Qualifications

• 5-7 years of ServiceNow implementation experience or equivalent platform experience.
• 2-5 years of experience with ServiceNow NOW Assist implementation.
• Experience with implementing AI solutions.
• At least one relevant ServiceNow certification.

Responsibilities

• Lead ServiceNow Transformation teams and manage client relationships.
• Manage program delivery and engagement economics.
• Develop resource plans and budgets for engagements.

Skills

ServiceNow AI capabilities

Project management

Sales skills

Client relationship management

Agile delivery models

Team leadership

Data pipeline development

Prompt engineering

Multi-agent system design

Change management

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

ServiceNow platform

Data analytics tools

MCP servers

Job description

EY is seeking a ServiceNow AI Architect Senior Manager to lead transformation teams in the United States. This role involves managing client relationships, providing AI-driven solutions, and overseeing project delivery in a client-facing environment. Ideal candidates will possess 5-7 years of relevant experience, technical expertise in ServiceNow, strong interpersonal skills, and a bachelor’s or master’s degree.

In this hybrid role, you will collaborate closely with clients, drive innovation, and ensure successful outcomes while building relationships across teams. EY offers a robust benefits package and a commitment to diversity and inclusion.