Senior Manager Service Delivery (Remote in US)

Gainwell Technologies; Town of Texas (WI); Remote; USD 110,000 - 155,000; Full time

Job summary

Gainwell Technologies is seeking a Senior Manager Service Delivery to provide transformational leadership in delivering healthcare technology solutions. This full-time remote position requires extensive experience in managing technology delivery teams and offers a competitive salary along with comprehensive benefits from day one.

Benefits

Health benefits start on day 1

Company match 401K

Flexible vacation policy

Qualifications

• 15+ years of experience in leading technology product and services delivery teams.
• 5+ years of project and/or program management experience.
• Experience with enterprise transformation initiatives.

Responsibilities

• Manages operating and personnel budgets.
• Leads resolution of complex technical challenges.
• Builds strategic customer relationships.

Skills

Expert communication

Collaboration skills

Problem solving

Education

Bachelor's degree or equivalent

Master's degree in business administration, engineering, information systems or related field preferred

Job description

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Senior Manager Service Delivery (Remote in US)

Date: May 19, 2025

Location:

Any city, TX, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Senior Manager Service Delivery provides transformational leadership to a large team delivering healthcare technology solutions and services to multiple State agencies and Medicaid healthcare providers.

Your role in our mission

• Manages operating and personnel budgets. Monitors and optimizes spending for adherence to budget plans.
• Leads the resolution of complex technical challenges across systems or domains. Provides technical direction and elevates team expertise through mentorship and thought leadership.
• Drives team and cross-team productivity by optimizing resource use, addressing systemic inefficiencies, and setting high-performance standards.
• Participates in developing new business proposals and implementation of existing or upgrade of existing technology solutions.
• Provides transformational leadership to a large team delivering healthcare technology solutions and services to multiple State agencies and Medicaid healthcare providers.
• Builds strategic customer relationships by anticipating needs, influencing priorities, and serving as a trusted advisor in high-stakes situations.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience
  • Master's degree in business administration, engineering, information systems or related field preferred
• Fifteen (15) or more years of experience in leading and managing technology product and services delivery teams
• Five (5) or more years of projects and/or program management experience
• Experience with enterprise transformation initiatives
• Expert communication and collaboration skills with a focus on analyst and problem solving

What you should expect in this role

• This is a full-time permanent regular salaried(W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
  • Occasional travel (TBD)
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The hiring process will consist of 3-4 rounds of interviews.
• We will accept applications on an ongoing basis until June 1, 2025.

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The pay range for this position is $110,000 - $155,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.