Senior Manager, Scheduling Technical Training

Bristol-Myers Squibb; Summit (NJ); Hybrid; USD 127,000 - 159,000; Full time

Job summary

An established industry player is seeking a Senior Manager to lead a team in Scheduling Technical Training within the innovative field of Cell Therapy. This role offers a unique opportunity to shape the training strategy and enhance the scheduling experience for clinical and commercial operations. With responsibilities spanning team leadership, process improvement, and stakeholder engagement, this position is pivotal in driving impactful training initiatives. Join a supportive culture that values innovation and integrity, and contribute to transformative work that changes patients' lives. If you're ready to take your career to the next level, this is the opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Wellbeing Programs

Qualifications

• Bachelor’s degree or 8 years of relevant experience required.
• 7+ years in scheduling, planning, operations, logistics, or supply chain.

Responsibilities

• Lead and develop a team for technical training in Cell Therapy scheduling.
• Collaborate with partners to refine training processes and content.
• Ensure a positive customer experience and manage team initiatives.

Skills

Scheduling

Operations

Logistics

Team Management

Training Content Creation

Customer Experience

Education

Bachelor's Degree

8 years of relevant experience

Tools

Office 365

Job description

Senior Manager, Scheduling Technical Training page is loaded

Senior Manager, Scheduling Technical Training

Apply locations Summit West - NJ - US; Seattle 1000 Dexter - WA - US
time type Full time
posted on Posted 3 Days Ago
job requisition id R1591219

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

The Position:

The Senior Manager, Scheduling Technical Training, Scheduling & Cell Logistics Team will lead a team of Scheduling Technical Trainers to provide on-boarding, refresher, and specialization training for the Scheduling & Cell Logistics Team (SCLT). This individual will coordinate with Learning & Development and other cross-functional partners to develop training content, refine curricula, and assess SCLT’s overall technical training needs. The team is responsible for managing and triaging Quality document updates, conducting Global Impact Assessments for new process launches, and driving continuous process improvement to enhance global training strategy. Leadership in working groups, process improvement events, and projects is essential, as is enabling a user-centric scheduling experience worldwide.

• The position is office-based with at least 50% in-office attendance. Remote work requires a consistent setup and internet access.
• Weekend and holiday on-call support is required as assigned.
• Travel may be up to 15%, domestically and internationally.

Responsibilities:

• Hire, develop, and lead direct reports to deliver exceptional technical training supporting clinical and commercial Cell Therapy patient scheduling.
• Collaborate with Regional Teams, Learning & Development, and other partners to develop and refine processes and training.
• Provide direct training as needed.
• Create and update training content for regional teams.
• Contribute to global strategy goals.
• Engage with internal and external stakeholders virtually and in person.
• Ensure a positive customer experience.
• Participate in meetings and cross-functional initiatives.
• Act as subject matter expert for scheduling processes and system changes.
• Manage team initiatives, deviations, CAPAs, and escalations.
• Oversee the Global SCLT Customer Interaction Audit Program.
• Execute assigned project tasks and ensure team performance.

Education and Experience:

• Bachelor’s degree or 8 years of relevant experience.
• 7+ years in scheduling, planning, operations, logistics, or supply chain.
• 2+ years managing teams, including matrix teams.
• Experience in regulated environments (cGMP/FDA) preferred.
• Experience in training content creation and delivery preferred.
• Strong proficiency in Office 365 applications.

#LI-Hybrid

The starting salary ranges from $127,000 to $159,000, plus incentives (cash and stock, based on eligibility). Final compensation depends on experience. Benefits include medical, dental, vision, wellbeing programs, 401(k), and more. For details, visit our careers site. Benefits are subject to plan terms and conditions.

We encourage applicants to apply even if their experience doesn’t match all listed qualifications exactly.

Uniquely Interesting Work, Life-changing Careers

Our mission is “Transforming patients’ lives through science”. Every employee contributes to impactful work in a supportive, inclusive culture that promotes global clinical trial participation and values passion, innovation, urgency, accountability, inclusion, and integrity.

On-site Protocol

Roles are categorized as site-essential, site-by-design, field-based, or remote-by-design, affecting onsite requirements. We support accessibility and reasonable accommodations for applicants with disabilities. For accommodations or inquiries, contact [e-mail]. Visit careers.bms.com/eeo-accessibility for our EEO statement.

We prioritize health and safety, recommending vaccination and boosters against Covid-19. We consider qualified applicants with arrest and conviction records, consistent with applicable laws.

For California residents, additional information is available at https://careers.bms.com/california-residents/.

All data in application processing will be handled per privacy policies and regulations.

We’re creating innovative medicines and nurturing a diverse team with inspiring careers. Every role makes a difference.