Senior Manager, Scheduling Technical Training

Bristol Myers Squibb; West Summit (UT); Hybrid; USD 127,000 - 159,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Scheduling Technical Training to lead a dynamic team in a pivotal role within the Scheduling & Cell Logistics Team. This position offers the chance to drive impactful training initiatives that enhance the scheduling experience for patient treatment centers globally. With a focus on collaboration and continuous improvement, you will play a key role in shaping training strategies and ensuring compliance in a regulated environment. Join a forward-thinking company where your contributions will directly impact patient care and the advancement of innovative therapies.

Benefits

Medical, pharmacy, dental, and vision care

401(K)

Paid vacation and holidays

Tuition reimbursement

Employee assistance programs

Flexible work hours

Wellness programs

Family care services

Qualifications

• 7+ years of experience in scheduling, planning, operations, logistics.
• Experience managing direct reports and developing training content.

Responsibilities

• Lead and develop a team to provide technical training for SCLT members.
• Collaborate with cross-functional teams to refine training processes.
• Manage Global SCLT Customer Interaction Audit Program.

Skills

Scheduling

Operations Management

Logistics

Training Development

Customer Service

Process Improvement

Project Management

Education

Bachelor's degree

8 years of work experience

Tools

Office 365

Quality Management Systems

Job description

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

The Position:

The Senior Manager, Scheduling Technical Training, Scheduling & Cell Logistics Team will lead a team of Scheduling Technical Trainers to provide on-boarding, refresher, and specialization training for the Scheduling & Cell Logistics Team (SCLT). Senior Manager, Scheduling Technical Training, Scheduling & Cell Logistics Team will lead a team of direct reports supporting the three SCLT Regional Teams (AMER, EMEA, APAC), as well as indirect reports imbedded in the Regional Teams. This individual will coordinate with Learning & Development and other cross-functional partners to develop training content, refine curricula, and assess SCLT’s overall technical training needs. The Technical Training Team is also responsible for managing and triaging any Quality document update requests, as well as conducting Global Impact Assessments of new process launches or updates to established training or reference documents used by the Scheduling Cell Therapy team. The Technical Training Team is also responsible for driving the Global SCLT customer interaction audit program and a continuous process improvement cycle mindset to foster global SCLT training strategy efficiency. Leadership and participation in working groups, process improvement events, and other projects will be key to success in this role, as well as an option for development opportunities. This individual will be instrumental in enabling a user-centric scheduling experience for our patient treatment centers around the world.

• The position is office-based with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
• Weekend and holiday on-call support is required as assigned.
• Travel is possible and will not exceed 15%. Travel may occur to domestic and international locations.

Responsibilities:

• Hire, develop, and lead direct reports to provide exceptional technical training to SCLT members to facilitate the enrollment and scheduling of clinical and commercial Cell Therapy patients
• Routinely connect and work with SCLT’s Regional Teams, Learning & Development, and other partners to develop, refine, and execute cross-functional processes and training requirements
• Directly provide training as required
• Create and refine general and specialized training content for each of SCLT’s regional teams
• Provide input into goals and plans to deliver on SCLT’s global strategy
• Interact with internal and external stakeholders in-person and through electronic/virtual means
• Facilitate a positive end-to-end customer experience
• Actively lead and/or participate in tactical and other meetings as assigned
• Represent Scheduling and Cell Logistics on cross-functional initiatives as assigned
• Provide on-the-job training on areas of subject matter expertise
• Provide support and guidance for escalations from the Technical Training team
• Identify gaps and opportunities for improvement and provide input into the development of future state processes
• Comply with applicable SOPs, work practices, and other documentation
• Act as subject matter expert for scheduling processes and business requirements gathering for processes and systems changes
• Project manage & deliver team initiatives as assigned
• Manage deviations, CAPAs, and escalations to ensure they are handled expeditiously
• Manage Global SCLT Customer Interaction Audit Program
• Execute project tasks as assigned
• Accountable for individual and team performance
• Manage Impact Assessments related to scheduling documentation and SOPs

Education and Experience:

• Bachelor’s degree or 8 years of work experience
• 7+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
• 2+ years managing direct reports, direct or indirect management of multiple teams is preferred
• Experience working in a regulated environment (cGMP/FDA) is preferred
• Experience in planning/scheduling, customer service, operations management, and/or master data management. Cell Therapy experience is preferred.
• Must have experience managing others, including in temporary or ad hoc assignments and through matrix teams
• Must have experience in creating and delivering training content. Experience in content creation is desired.
• Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word

#LI-Hybrid

The starting compensation for this job is a range from $127,000 - $159,000,

plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and the geographic location where work is performed. Final, individual compensation is decided commensurate with demonstrated experience. For more on benefits, please visit our BMS Careers Site. Eligibility for specific benefits listed therein may vary based on job and location.

Benefitofferingsare subject to the terms and conditions of the applicable plans then in effectand may include the following: Medical, pharmacy, dental and vision care. Wellbeing supportsuch asthe BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.