Senior Manager, Scalable Customer Communications

Q2; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits

Community Volunteering & Philanthropy

Employee Recognition Programs

Job summary

Q2 is a leading provider of digital banking and lending solutions to financial institutions. The Senior Customer Communications & Programs Manager will drive a coordinated, customer-centric communications experience across the lifecycle, partnering with Marketing, Customer Success, Product, Support and Operations to standardize channels and processes.

This role emphasizes enabling the organization to communicate effectively at scale, building templates, playbooks and repeatable programs, and

Qualifications

• Bachelor's degree in Marketing, Communications or related field.
• 8+ years in customer marketing, lifecycle marketing or related roles.
• Proven ability to lead cross-functional programs with multiple stakeholders.
• Strong writing, editing and storytelling skills for customer comms.

Responsibilities

• Build and manage scalable, coordinated customer communications across channels.
• Collaborate with Marketing, Customer Success, Product, Support and Ops to align priorities.
• Develop playbooks, templates, and review processes for key communications.
• Create training to empower SMEs to produce clear, consistent messaging.
• Lead customer education programs and oversee webinars, updates and measurement.

Skills

Bachelor’s degree in Marketing/Communi

8+ years in customer marketing

Cross-functional program management

Excellent written and verbal comms

Education

Bachelor’s degree in Marketing/Communications

Tools

Marketing automation

CRM

Webinar platforms

Content management systems

Job description

Q2 is a leading provider of digital banking and lending solutions to financial institutions. The Senior Customer Communications & Programs Manager will drive a coordinated, customer-centric communications experience across the lifecycle, partnering with Marketing, Customer Success, Product, Support and Operations to standardize channels and processes.

This role emphasizes enabling the organization to communicate effectively at scale, building templates, playbooks and repeatable programs, and