Senior Customer Communications & Programs Architect

Q2 India; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Job summary

Q2 is seeking a Senior Customer Communications & Programs Manager to drive a coordinated, customer‑centric communications experience across the lifecycle. You will connect Marketing, Customer Success, Product, Support, and Operations to implement scalable frameworks and best practices for customer communications.

You will enable subject matter experts to communicate clearly at scale, lead customer education programs, and help shape the Q2 customer portal to become an integrated destination for

Qualifications

• Typically requires a bachelor’s degree in Marketing, Communications, Business, or related field with 8+ years in customer marketing, communications, lifecycle, or related discipline.
• Demonstrated experience managing cross‑functional programs with multiple stakeholders, systems and channels.
• Strong program and project management skills with ability to move ideas through execution.
• Excellent written and verbal communication skills suitable for a customer‑facing role.
• Ability to translate complex information into clear customer messaging and enable teams to communicate at scale.

Responsibilities

• Build and manage a scalable, coordinated approach to customer communications across email, the customer portal, webinars, and other channels.
• Align priorities, audiences, channels, and timing with internal teams using a centralized calendar.
• Establish playbooks, workflows, and review processes for service alerts, product updates, and educational content.
• Develop templates and guidelines that empower SMEs and business teams to create clear communications.
• Collaborate with Brand, Communications, and Product Marketing to ensure brand voice and customer experience standards.
• Lead governance of the customer portal with clear ownership, publishing standards, and maintenance processes.

Skills

Cross-functional leadership

Program management

Marketing automation

CRM

Customer communications

Excellent written communication

Influence without authority

Education

Bachelor’s degree in Marketing, Communications, Business

Tools

Marketing automation platforms

CRM systems

Content management systems

Webinar platforms

Job description

Q2 is seeking a Senior Customer Communications & Programs Manager to drive a coordinated, customer‑centric communications experience across the lifecycle. You will connect Marketing, Customer Success, Product, Support, and Operations to implement scalable frameworks and best practices for customer communications.

You will enable subject matter experts to communicate clearly at scale, lead customer education programs, and help shape the Q2 customer portal to become an integrated destination for