Senior Enterprise Customer Success Leader

Q2; Charlotte (NC); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Hybrid work

Flexible time off

Career development & mentoring

Health insurance

Parental leave

Volunteer programs

Peer recognition

Job summary

Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing enterprise clients focused on Q2's Digital Banking software products and platform. Travel expectations 40%.

You will lead strategic account plans, manage renewals, and partner with Sales, Product, Solutions Consulting, and other Q2 teams to ensure success and value realization across the client base. This role is based in Charlotte, NC and supports a hybrid work model.

Qualifications

• 12+ years in B2B or B2C relationship management with a Bachelor's degree.
• 6+ years managing strategic accounts, preferably in banking software.
• Proven executive relationship-building with exposure to C-level stakeholders.

Responsibilities

• Build and maintain strong, collaborative relationships with Enterprise clients as trusted advisor.
• Develop deep understanding of each client's business, financials, priorities and challenges to guide account strategy.
• Create and own strategic account plans and roadmaps aligning Q2 capabilities with client goals.
• Maintain regular strategic engagement through business reviews and executive conversations.
• Identify whitespace and drive growth by connecting client needs to Q2 solutions.
• Lead expansions and renewals, coordinating with Sales, Product, Solutions Consulting and other teams.

Skills

Executive relationships

C-level navigation

Strategic account planning

Client advocacy

Education

Bachelor's degree

Job description

Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing enterprise clients focused on Q2's Digital Banking software products and platform. Travel expectations 40%.

You will lead strategic account plans, manage renewals, and partner with Sales, Product, Solutions Consulting, and other Q2 teams to ensure success and value realization across the client base. This role is based in Charlotte, NC and supports a hybrid work model.