Hybrid Enterprise Customer Success Lead – Banking

Q2; Des Moines (IA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Program

Health & Wellness Benefits, including

Community Volunteering & Company Phil​

Employee Peer Recognition Programs – “

Job summary

Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing clients focusing on Q2's Digital Banking software products and platform. Travel expectations are 40%.

You will act as a trusted advisor, develop account strategies, and coordinate cross-functional teams to ensure client success and expansion opportunities across assigned accounts.

Qualifications

• 12+ years B2B or B2C relationship management with a Bachelor's degree.
• 6+ years direct experience managing strategic accounts preferred.
• Banking or Banking software experience required.

Responsibilities

• Build and maintain strong, collaborative relationships with assigned Enterprise clients, serving as a trusted strategic advisor and primary relationship owner.
• Develop a deep understanding of each client’s business, financial performance, strategic priorities, goals, and challenges to guide the overall account strategy.
• Build and own strategic account plans and client roadmaps that align Q2 capabilities and solutions with each client’s business priorities and long-term objectives.
• Maintain regular strategic engagement with clients through business reviews, executive conversations, and other interactions appropriate to the relationship.
• Own growth and expansion strategy across assigned accounts by identifying whitespace and connecting client needs and priorities to relevant Q2 solutions and capabilities.

Skills

Relationship management

Strategic accounts

Executive communication

Travel

Education

Bachelor's degree

Job description

Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing clients focusing on Q2's Digital Banking software products and platform. Travel expectations are 40%.

You will act as a trusted advisor, develop account strategies, and coordinate cross-functional teams to ensure client success and expansion opportunities across assigned accounts.