Senior Manager, SAP Field Service Transformation (Remote)

RTX; Atlanta (GA); Remote; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation for newly-hire

Generous 401(k) with employer matching

Tuition reimbursement

Student Loan Repayment Program

Life insurance and disability coverage

Employee assistance and wellness perks

Paid time off and holidays

Job summary

RTX is seeking a Senior Manager to lead the SAP ERP Transformation focused on Field Service Management within the Plan to Sustain program. The role drives design, integration, and deployment across multiple RTX units, including Collins Aerospace, Pratt & Whitney, and Raytheon, aligning FSM with enterprise ERP solutions.

Expect cross‑functional collaboration and a travel up to 30%. Deep SAP FSM/ERP expertise, strategic leadership, and change management skills are essential to succeed in RTX's

Qualifications

• Typically requires a University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree with at least 12 years.
• Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives.
• Experience with Field Service Management processes including service orders, scheduling, dispatch, and execution.
• Experience collaborating with Digital Technology and business operations to define requirements and deliver integrated enterprise solutions.

Responsibilities

• Lead design, development, and implementation of enterprise Field Service Management within the SAP S/4HANA Plan to Sustain transformation.
• Develop and manage project plans, timelines, deliverables, and resources for FSM processes and integration.
• Define end-to-end FSM processes including service requests, work orders, scheduling, and service order completion.
• Ensure integration of FSM with SAP S/4HANA and enterprise applications like inventory, finance, and customer service.
• Partner with RTX units to standardize solutions while addressing unit-specific needs.
• Oversee testing, deployment readiness, and risk mitigation for FSM implementations.

Skills

Field Service Management

ERP Implementations

SAP S/4HANA

Stakeholder Management

Education

University Degree or equivalent

Advanced Degree in related field

Tools

SAP S/4HANA

SAP Service Management

Job description

RTX is seeking a Senior Manager to lead the SAP ERP Transformation focused on Field Service Management within the Plan to Sustain program. The role drives design, integration, and deployment across multiple RTX units, including Collins Aerospace, Pratt & Whitney, and Raytheon, aligning FSM with enterprise ERP solutions.

Expect cross‑functional collaboration and a travel up to 30%. Deep SAP FSM/ERP expertise, strategic leadership, and change management skills are essential to succeed in RTX's