Remote SAP Transformation Lead - Field Service Management

RTX; Oregon; Hybrid; USD 140,000 - 190,000; Full time

Job summary

RTX seeks a Senior SAP Field Service Management Architect to lead the design, development, and deployment of FSM within SAP S/4HANA as part of the Plan to Sustain transformation. You will drive end-to-end processes, integration with ERP modules, and cross-functional collaboration with RTX business units and partners.

You will oversee requirements, testing, deployment readiness, and change management, aiming to improve technician productivity and service visibility while ensuring governance and

Qualifications

• Experience designing Field Service Management within SAP S/4HANA
• Strong understanding of end-to-end FSM processes and integration points
• Proven ability to lead project plans, timelines, and resources

Responsibilities

• Lead the design, development, and implementation of enterprise Field Service Management within SAP S/4HANA Plan to Sustain transformation.
• Develop and manage project plans, timelines, deliverables, and resources for FSM deployment.
• Define and standardize FSM processes: service requests, work orders, scheduling, dispatch, execution, and completion.
• Ensure integration of FSM with SAP S/4HANA and ERP modules (service management, maintenance, inventory, procurement, finance, customer service).
• Partner with RTX business units to identify requirements and establish standardized enterprise solutions.
• Collaborate with Digital Technology, system integrators, and cross-functional teams on Requirements, interfaces, and design specs.
• Provide leadership and oversight of FSM solution development, testing, and deployment readiness.
• Identify and mitigate risks related to FSM changes, data dependencies, and operational transitions.
• Communicate progress, decisions, risks, and strategic recommendations to executives and stakeholders.
• Lead change management to adopt standardized FSM processes and technologies.
• Identify opportunities to improve technician productivity, service execution efficiency, and visibility via FSM and SAP S/4HANA.
• Manage relationships with system integrators and technology providers to ensure quality and timely delivery.
• Establish and monitor KPIs for FSM performance (response times, first-time fix, work orders, technician utilization).
• Support governance, process documentation, and solution standardization across RTX transformation objectives.
• Mentor and develop team members to foster collaboration and accountability.

Skills

SAP S/4HANA

Field Service Mgmt

Project management

ERP integration

Stakeholder comms

Job description

RTX seeks a Senior SAP Field Service Management Architect to lead the design, development, and deployment of FSM within SAP S/4HANA as part of the Plan to Sustain transformation. You will drive end-to-end processes, integration with ERP modules, and cross-functional collaboration with RTX business units and partners.

You will oversee requirements, testing, deployment readiness, and change management, aiming to improve technician productivity and service visibility while ensuring governance and