Senior Manager, Salesforce & Business Systems

Move-Concierge; Farmers Branch (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Move Concierge is seeking a Senior Systems Manager in Dallas, TX to oversee Salesforce, Talkdesk, Gong, and emerging tools. This hands‑on leadership role emphasizes stability, automation, security, and scalable architecture.

You will own Salesforce Sales Cloud, mentor a junior admin and a MarTech teammate, and collaborate with Sales, Marketing, Finance, and Ops to turn business needs into practical solutions.

Qualifications

• Bachelor's degree or equivalent practical experience in MIS/IT/CS or related field.
• 5+ years hands-on Salesforce administration, including 2+ years in a manager/lead role.
• Experience mentoring, training, or managing at least one admin/analyst.
• Expert-level Flow skills with consolidating automations on the same objects.
• Strong security and access management experience: permission sets, user lifecycle, connected apps.
• Experience administering third-party managed packages and AppExchange solutions.
• Data management proficiency: Data Loader, deduplication, backup/restore.
• Established sandbox testing and change-management habits with documentation.

Responsibilities

• Oversee key company systems (Salesforce, Talkdesk, Gong, etc.) and manage upgrades, integrations, permissions, reporting, and admin tasks.
• Lead and mentor a junior Salesforce Administrator and develop their skills over time.
• Own Salesforce security and access governance including provisioning and audit readiness.
• Own automation architecture (Flow) and managed package lifecycle plus data quality standards.
• Plan, coordinate, execute, and maintain key projects and initiatives.
• Collaborate with Marketing, Sales and Operations to ensure Salesforce supports internal needs and performance.
• Establish policies, procedures, and training to align system usage with business goals.
• Evaluate and adopt emerging Salesforce capabilities (Data 360, Agentforce, Tableau) to advance goals.
• Interact with stakeholders to analyze objectives and requirements for interfaces and custom apps.

Skills

Salesforce Admin

Flow automation

Security governance

Data quality

Team leadership

Automation architecture

Stakeholder collaboration

AppExchange & packages

Education

Bachelor's degree in MIS/IT/CS

Tools

Salesforce Sales Cloud

Talkdesk

Gong

Tableau

Data 360

Agentforce

Job description

We’re looking for a motivated Senior Systems Manager who enjoys making complex systems run smoothly and helping others grow along the way. In this hands‑on leadership role, you’ll oversee the integrity, implementation, maintenance, and performance of key company platforms, including Salesforce, Talkdesk, and Gong, to support our growing business.

You’ll own the Salesforce environment, lead and develop a junior Salesforce Administrator, as well as, a MarTech team member while partnering with Sales, Marketing, Finance, Operations, and other teams to turn business needs into practical solutions. From automation and integrations to security, data quality, and emerging tools like Agentforce, Data 360, and Tableau, you’ll help ensure our systems remain scalable, reliable, and ready for what’s next. Candidates should bring deep, hands‑on expertise administering Salesforce Sales Cloud and Flow, along with a strong commitment to reliable systems and continuous improvement.

What You'll Do

• Oversee key company systems (e.g., Salesforce, Talkdesk, Gong, etc.) by managing upgrades, platform integrations, user permissions and roles, reporting, and other administrative functions.

• Lead and mentor a junior Salesforce Administrator - prioritize and delegate work, review configuration changes before deployment, and develop their skills over time.

• Own Salesforce security and access governance, including permission sets, user provisioning and deprovisioning, connected app and integration user management, and audit readiness.

• Own the organization’s automation architecture (Flow), managed package lifecycle (installs, upgrades, retirements), and data quality standards, including backup and recovery readiness.

• Plan, coordinate, execute, and maintain key company projects and initiatives.

• Collaborate with various internal departments, including marketing, sales, and operations, to ensure the Salesforce environment supports internal needs relating to functionality and performance.

• Establish policies, procedures, and training to align system usage with business goals.

• Evaluate and implement emerging Salesforce capabilities (e.g., Data 360, Agentforce, Tableau) where they advance business goals.

• Interact directly with stakeholders, managers, and end-users, as necessary, to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions including internal Salesforce instances.
  

What You'll Bring

• Bachelors degree in Management Information Systems, Information Technology, Business Administration, Computer Science, Data Analytics, or a related field; equivalent practical experience would be considered in lieu of a degree.

• 5+ years of hands‑on Salesforce administration experience, including at least 2 years in a manager or lead capacity

• Experience mentoring, training, or managing at least one admin or analyst

• Expert‑level Flow skills, including experience untangling and consolidating overlapping automation on the same objects

• Strong security and access management experience: permission sets and permission set groups, user lifecycle management, connected apps and integration users

• Experience administering and upgrading third‑party managed packages and AppExchange solutions

• Data management proficiency: Data Loader, deduplication, and backup/restore practices

• Established sandbox testing and change management habits, with documentation to match

What Sets You Apart

• Certified Salesforce Administrator (Advanced Administrator strongly preferred)

• Salesforce Administrator experience in organizations with 250+ users

• Telephony system experience (Talkdesk, Five9, Salesforce Dialer, etc.)

• Marketing automation administration — Account Engagement (Pardot) or similar

• Document generation / e‑signature administration (Nintex DocGen, DocuSign)

• Salesforce Shield experience (Event Monitoring, Field Audit Trail)

• Experience with Data 360 (formerly Data Cloud), Agentforce for Sales, or Tableau

• Ability to read Apex and debug logs (no development required)

Who We Are

Move Concierge takes the hassle out of connecting utilities and home services including TV, internet, phone, home automation and security. The company’s white‑glove service pairs each client with a personal concierge who builds a whole‑home connection plan, places the orders and schedules every installation - all through a single point of contact.

Founded in Dallas in 2009 and now serving movers nationwide, Move Concierge is trusted by over 2 million clients and agents. The company has been named to the Inc. 5000 list of America’s fastest‑growing private companies six times and was recognized by the Dallas Morning News as a top workplace in 2020, and among Dallas Business Journal’s best places to work in 2026.