Senior Manager, Revenue Operations, Customer Success

Dandy; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare

Dental

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is seeking a Senior Manager, Revenue Operations, Customer Success to scale our customer lifecycle across onboarding, activation, cross-sell, and retention for our SMB segment. You’ll own the operational backbone of CS, building processes, systems, and incentives to improve productivity and activation.

You will partner with CS leadership to translate goals into actionable operating plans, design capacity models, and drive efficient funnel management.

Qualifications

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field.
• Experience supporting Customer Success, SDR, outbound sales, or pipeline-generation organization.
• Strong understanding of CS funnel metrics: activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation.
• Proven ability to translate strategy into scalable processes and operating rhythms.

Responsibilities

• Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer.
• Translate company-level revenue and pipeline goals into clear operating plans for the CS team.
• Partner with CS leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management.
• Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies for high-value opportunities.
• Build reporting and dashboards providing visibility into rep activity, productivity, funnel conversion, and pipeline health.
• Identify funnel gaps and work with CS leadership to improve connect rates, meetings, and retention.
• Design, refine, and automate workflows to increase CS efficiency and reduce admin work.
• Establish strong pipeline-management practices including aging, follow-up, and closed-lost processes.
• Collaborate with Sales, Marketing, Enablement, and RevOps for alignment across the top-of-funnel journey.
• Support experiments and pilots across messaging, channels, lead prioritization, and rep workflows; scale successful tests.
• Support international expansion of CS into several countries over the next 12 months.

Skills

Revenue Operations

Sales Operations

Customer Success Operations

CRM systems (Salesforce)

Looker

Hex

Analytics

Stakeholder management

Process design

Strategic thinking

Tools

Salesforce

Looker

Hex

Job description

the company is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, the company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Rolethe company is hiring a Senior Manager, Revenue Operations, Customer Success to join our rapidly growing venture-backed company. The Revenue Operations team is responsible for operationalizing our Revenue organization and driving the efficiency and scalability needed to support continued growth.

In this role, you’ll support and scale our Customer Success organization, the team responsible for onboarding, training, activation, cross‑selling, and retention across our SMB segment. You’ll own the operational backbone of the function, ensuring the team has the processes, systems, insights, capacity, and incentives needed to improve productivity and drive customer activation, growth, and retention.

You will act as the strategic RevOps partner to Customer Success leadership, translating company goals into executable operating plans and driving continuous improvement across pursuit allocation, rep productivity, funnel conversion, and pipeline generation.

What You'll Do

• Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer
• Translate company-level revenue and pipeline goals into clear, executable operating plans for the Customer Success team
• Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management
• Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies to ensure reps focus on the highest-value opportunities
• Build reporting and dashboards that provide clear visibility into rep activity, productivity, funnel conversion, pursuit health, and pipeline generation
• Identify funnel gaps and partner with Customer Success leadership to improve connect rates, meeting-set rates, show rates, and overall meetings held
• Design, refine, and automate workflows that increase Customer Success efficiency and reduce administrative work
• Establish strong pipeline-management practices, including aging, follow‑up, recycling, and closed‑lost processes
• Partner with Sales, Marketing, Enablement, and central RevOps to ensure alignment across the top‑of‑funnel customer journey
• Support experimentation and pilots across messaging, channels, lead prioritization, and rep workflows, then translate successful tests into scalable operating processes
• Support a Customer Success organization that will be expanding internationally into several countries over the next 12 months

What We're Looking For

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field
• Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization
• Strong understanding of Customer Success funnel metrics, including activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation
• Experience with capacity planning, territory design, routing, lead or pursuit prioritization, and performance management
• Strong understanding of CRM systems such as Salesforce and analytics tools such as Looker and Hex
• Demonstrated ability to translate strategy into clear, scalable processes and operating rhythms
• Exceptional analytical, communication, and stakeholder‑management skills
• Experience working in high‑growth, fast‑paced environments preferred
• Operates with urgency and ownership and is comfortable navigating ambiguity
• Able to identify problems, develop recommendations, and independently drive initiatives from strategy through execution

For full‑time positions, the company offers a wide range of best‑in‑class, comprehensive, and inclusive benefits tailored to each country where we operate.

Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

the company is proud to be an equal‑opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

the company also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit the company Careers for more!

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