Senior Manager, Revenue Management

Prestige Cruise Services LLC; Miami (FL); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Norwegian Cruise Line Holdings (NCLH) is seeking a senior Revenue Management professional to lead pricing and inventory strategies across assigned ships and markets. You will coach analysts and translate revenue targets into actionable sailing plans while monitoring performance against budgets and forecasts.

The role requires strong leadership, deep expertise in revenue optimization, and proficiency with Excel, Tableau/Power BI, and SQL to drive data-driven decisions.

Qualifications

• Bachelor's degree in Business, Economics, Finance, Mathematics, Statistics, Management Science, or related analytical field; Master’s degree preferred.
• Minimum six years of progressive experience in revenue management, pricing, inventory management or related analytical discipline; at least three years in people management.

Responsabilités

• Own revenue performance for assigned ships and markets; establish pricing and inventory strategies.
• Manage, coach, and develop analysts with clear expectations and decision-making guidelines.
• Translate targets into market and sailing plans and monitor performance against budget and forecasts.
• Oversee pricing, inventory controls, and occupancy to maximize sailing revenue.
• Lead portfolio reviews and advise senior leadership on risks, opportunities and actions.

Connaissances

Revenue management

Pricing strategy

Forecasting

Leadership

Data analysis

BI tools

Formation

Bachelor's degree in Business/ Economics/ Finance

Master's degree preferred

Outils

Excel

Tableau

Power BI

SQL

Description du poste

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

POSITION RESPONSIBILITIES

• Own revenue performance for assigned ships and markets, establishing pricing and inventory strategies and ensuring timely execution.
• Manage, coach, and develop analysts, setting clear responsibilities, performance expectations, and decision-making guidelines.
• Translate revenue targets into actionable market and sailing plans, prioritizing the highest-impact risks and opportunities.
• Monitor performance against budget, forecast, prior year, and booking curves, identifying changes in demand and directing corrective actions.
• Oversee category pricing, availability, selling limits, nesting, guarantee inventory, and occupancy controls to maximize total sailing revenue.
• Manage pricing relationships across cabin categories, departure dates, and comparable itineraries, responding to market conditions while maintaining a consistent pricing approach.
• Direct tactical offers and targeted discounts, evaluating incremental demand, revenue dilution, and opportunities to reduce promotional support as performance improves.
• Lead regular portfolio reviews, challenging assumptions, assigning clear actions, and evaluating results.
• Assess demand forecasts and revenue management system recommendations, investigate exceptions, and provide feedback to improve their commercial application.
• Develop initial pricing and inventory strategies for new deployment based on historical performance, seasonality, itinerary characteristics, and competitive supply.
• Partner with Sales, Marketing, Revenue Operations, Guest Services, and other stakeholders to align commercial support with sailing needs and resolve execution issues.
• Present portfolio performance, emerging risks, opportunities, and recommended actions to senior leadership, explaining expected outcomes and key trade-offs.
• Lead the use of AI tools to support analysis, reporting, scenario modeling, and process automation, ensuring outputs are validated and company data is handled appropriately.
• Improve reporting, analytical tools, and recurring processes to strengthen decision-making and increase team productivity.
• Define business requirements and support testing for enhancements to pricing, inventory, and revenue management systems.
• Build team capability through training, coaching, knowledge sharing, and consistent revenue management practices.
• Lead special projects and cross-functional initiatives, and perform other job-related functions as assigned.

KNOWLEDGE & EXPERIENCE

EDUCATION

• Bachelor's degree in Business, Economics, Finance, Mathematics, Statistics, Management Science, or a related analytical field, or an equivalent combination of education and relevant experience.
• Master's degree in a related field preferred.

EXPERIENCE

• Minimum six years of progressive experience in revenue management, pricing, inventory management, or a related analytical discipline, including at least three years of people management experience with responsibility for coaching, performance management, and employee development.
• Demonstrated accountability for commercial performance and delivery of business results.
• Experience developing and implementing pricing and inventory strategies, evaluating results, and presenting recommendations to senior leadership.
• Experience in the cruise, travel, hospitality, or leisure industry preferred.

KNOWLEDGE & SKILLS

• Strong commercial judgment and understanding of pricing, demand forecasting, inventory controls, customer segmentation, and revenue optimization.
• Ability to connect portfolio strategy with sailing-level execution and prioritize decisions with the greatest revenue impact.
• Strong leadership, coaching, and performance management skills, with the ability to build accountability and develop independent decision-makers.
• Strong analytical and problem solving skills, including the ability to challenge assumptions and translate complex data into clear commercial actions.
• Advanced Excel skills and proficiency with business intelligence tools, such as Tableau or Power BI; SQL and