Senior Manager Retail Performance

BVLGARI; New York, Northern (NY, KY); Hybrid; USD 140,000 - 230,000; Full time

Job summary

BVLGARI seeks a Senior Manager of Retail Performance to lead North America DOS analytics, partnering with CRM, HR, Finance, Merchandising, Retail Learning, and IT. You will mentor an analyst and a rotating trainee and deliver dashboards, KPIs, and tools to regional leaders.

You will forecast sales, build performance tools, and present insights to field and corporate teams, driving topline growth in a fast-growing luxury environment.

Qualifications

• 7–10 years of experience in retail analytics or a related field
• Strong analytical mindset using retail data to inform decisions
• Fluency with key retail performance metrics and analytics
• Agile leader with strong communication and teamwork skills
• Proficient in Excel; PowerBI a plus

Responsibilities

• Lead sales forecasting and target setting for all North America DOS doors
• Develop, streamline and maintain retail performance tools and KPIs
• Act as key liaison with field leaders to review analytics and performance
• Identify opportunities for improvement in boutiques and with leaders/teams
• Develop and manage incentive and compensation elements to drive topline
• Oversee BI and analytics for annual/quarterly business planning between store directors and corporate
• Lead market and executive decks including Budget, 3-Year Plans, and Business Reviews
• Support Senior Director in organizing retail activities such as seminars

Skills

Excel

PowerBI

Dashboards

KPIs

Analytics

Communication

Leadership

Tools

Excel

PowerBI

Job description

The Senior Manager of Retail Performance leads all retail analytics across North America Directly-Owned-Stores (DOS). Reporting to Senior Director, Retail Performance, this pivotal role is accountable for delivering tools and analysis to Regional Vice Presidents and retail field teams, working in close collaboration with cross-functional partners including CRM, HR, Finance, Merchandising, Retail Learning, and IT. This position will manage an analyst and a rotating management trainee.

This candidate will have high visibility across North America, as the key leader in retail analytics, working with Retail and Corporate teams.

Looking for a strong retail leader combining data fluency (dashboards, KPIs, retail analytics tools) with field credibility.

Job responsibilities

• Responsible for leading sales forecasting and target setting for all doors in North America
• Lead the development, streamlining and maintenance of retail performance tools, combining sales performance with KPIs
• Key point-person with retail leaders in the field to review retail analytics and performance
• Identify and monitor key opportunities of improvement in boutiques: leaders and teams
• Develop and manage incentive and compensation elements to drive topline
• Managing annual and quarterly business intelligence and analytical aspects of business planning process between Store Directors and Corporate teams
• Manage competition and network performance
• Lead the development of market decks and executive decks including Budget Planning, 3-Year Plans, and Business Review decks\
• Assist Senior Director in organizing of retail activities including annual retail seminars

Profile

• 7–10 years of experience preferred, with strong retail mindset and including progressive experience in retail environment, with a strong analytical mindset using retail data to inform decisions.
• Fluency in key retail performance metrics and analytics
• Agile leader with strong communication skills and team spirit
• Technical skills must include Excel. Plus for PowerBI,
• Ambitious self-starter that is interested in pioneering new processes and implementing new strategies for a fast-growing luxury environment
• Quick learner with curiosity and interest in adopting new technologies and processes