Retail Performance Manager

Versace; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Versace is seeking a Retail Performance Manager to drive visibility, accountability, and continuous improvement across the retail network, delivering insights, reporting, and performance frameworks to maximize store and Client Advisor productivity.

Partner with leadership, finance, merchandising, and regional teams to translate performance into priorities, actionable insights, and measurable results; lead onboarding of new leaders and share best practices across the network.

Qualifications

• 4+ years in retail performance, operations, or commercial analysis.
• Strong analytical and financial acumen with KPI and forecasting experience.
• Advanced Excel and PowerPoint; dashboards or BI tools preferred.

Responsibilities

• Lead Retail Performance & Analytics to improve efficiency, visibility, and reporting.
• Monitor KPIs (sales, productivity, conversion, ATV, UPT) and identify trends.
• Coordinate business reviews and support target-setting with leadership.
• Own weekly retail performance tracker and related communications.

Skills

Retail analytics

KPI forecasting

Excel

PowerPoint

BI tools

Strong communication

Tools

Excel

PowerPoint

BI tools

Job description

The Retail Performance Manager is responsible for driving visibility, accountability, and continuous improvement across the retail network. The role provides Retail Leadership and Stores with the insights, reporting, tools, and performance frameworks needed to achieve commercial objectives and maximize store and Client Advisor productivity.

Partnering closely with Retail Leadership, Finance, Merchandising, Regional and Store Management, this role translates business performance into clear priorities, actionable insights, and measurable results.

Key Responsibilities

Retail Performance & Analytics

• Maintain and continuously enhance local retail tools, dashboards, and reporting resources across the store network to improve efficiency, visibility, and ease of use.
• Monitor and analyze key KPIs, including sales, productivity, conversion, ATV, UPT, clienteling, and Client Advisor performance. Identifying trends, risks, and opportunities.
• Prepare and coordinate weekly, monthly and quarterly business reviews, ensuing reporting is accurate, consistent and actionable.
• Support the quarterly and annual target-setting process in partnership with Retail Leadership, Finance, and regional teams.
• Own the weekly retail performance tracker deck.

Store & Client Advisor Performance

• Oversee monthly Store Touch Base reporting and individual Client Advisor target setting and performance tracking.
• Provide Store and Team Managers with relevant performance insights to support coaching, accountability, and productivity.
• Prepare performance packages for store visits, including P&L, KPIs, targets, forecasts, organizational information, and key opportunities.

Performance Initiatives & Communication

• Own monthly BOB communications and performance recaps for Stores.
• Support retail contests and performance initiatives through clear targets, reporting, and post-program analysis.
• Partner with Merchandising on product performance analysis, product focuses, and performance opportunities.

Retail Performance Capability

• Lead retail performance onboarding for new leaders, ensuring understanding of KPIs, reporting, target setting, forecasting, and performance management.
• Share best practices and insights across the network to support consistent performance and execution.

Qualifications & Experience

• 4+ years of experience in retail performance, retail operations, commercial analysis.
• Strong analytical and financial acumen, with experience in KPIs, forecasting, target setting, and performance reporting.
• Advanced Excel and strong PowerPoint skills; experience with dashboards and BI tools preferred.
• Excellent organizational, communication, and presentation skills.
• Ability to translate complex data into clear, actionable business insights.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Collaborative, proactive, and solutions-oriented approach.
• Passion for luxury retail and a strong understanding of the drivers of store and Client Advisor performance.

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V