Senior Manager, Responsible Gaming Education & Programs

MGM Resorts International

Las Vegas (NV)

On-site

USD 110,000 - 165,000

Full time

14 days+

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Benefits offered by this job

Wellness incentive programs

Hotel, F&B, retail, and entertainment

Discounts with partners on travel/even

Job summary

MGM Resorts International in Las Vegas seeks a Senior Manager Responsible Gaming to lead education and awareness programs, driving GameSense initiatives and enterprise-wide training across properties. You will translate strategy into scalable training, collaborate with IT and marketing, and steer content evolution to meet industry and regulatory needs.

The role emphasizes execution and program refinement with autonomy, partnering with internal teams for guest and employee education.

Qualifications

Bachelor's degree in business, learning & development, education, finance, or related field.
4+ years of prior relevant experience.
Proficiency with MS PowerPoint, Photoshop, Adobe, MS Word, and related programs.
Ability to obtain gaming licensing in various regional jurisdictions, as necessary.
Master's Degree in related field - Preferred.
5+ years of prior relevant experience in management or leadership roles - Preferred.
Familiarity with laws/regulations related to the gaming industry - Preferred.

Responsibilities

Lead and execute walkthroughs and evaluations of training, messaging, and supporting technology, exercising judgment to prioritize and advance education and awareness initiatives.
Design and deliver responsible gaming and GameSense training sessions, workshops, and seminars for employees at all levels, translating policy and principles into clear, relatable guidance.
Own and evolve training materials, tools, job aids, tutorials, and instructional media across digital platforms, incorporating brand standards and tone.
Assess and drive improvements to training effectiveness using assessments, feedback, and prepare routine and ad hoc reports.
Maintain awareness of industry best practices and regulatory developments related to responsible gaming education and awareness and recommend updates to content, materials, or delivery approaches as appropriate.
Execute mystery shop activity to track employee application and lead cross-functional coordination with IT and Database Marketing to implement guest awareness surveys.
Drive targeted awareness initiatives for employees and defined guest populations across geographic markets, adapting messaging and delivery to align with approved program objectives.
Serve as a representative for MGM Resorts at industry events, conferences, and property or community activities related to responsible gaming and problem gambling.
Act as a liaison with internal and external stakeholders, ensuring clear, consistent communication related to responsible gaming education and awareness initiatives.
Advance and mature education and awareness efforts through continuous refinement of content, delivery methods, and engagement approaches to meet evolving industry and regulatory needs.