Senior Manager Resilience Lead, Resilience | Worldwide Operations Security

Amazon; Goodyear (AZ); On-site; USD 133,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is seeking a Senior Manager Resilience Lead in Goodyear, AZ to lead a team protecting people, operations, and assets during disruptive events. You will own crisis response coordination, contingency planning, and protective deployment across Amazon’s network.

Role requires 7+ years in risk/compliance, 5+ years in program management, and strong leadership with cross-functional partners. Follow-the-Sun coverage and continuous improvement are core elements of the role.

Qualifications

• 7+ years of compliance, audit or risk management experience
• 5+ years of program or project management experience
• Advanced skills with Microsoft Office (Excel, PowerPoint, Word, Visio, MS Project)
• Bachelor’s degree or above in a related field

Responsibilities

• Develop and maintain E2E contingency playbooks for capacity loss at origin and volume impediment to destination scenarios
• Coordinate Crisis Management Team activations for multi-site events
• Build resilience capability by training teams, exercising plans, and preparing the business to respond to disruptive events
• Partner with Operations, CX, and GSOC to understand network flows and impact of disruptions on delivery promises
• Own programme governance with metrics, dashboards, reporting, and stakeholder cadences
• Drive after-action reviews to identify root causes and feed lessons back into playbooks and standards
• Translate security policies into operational applications across regional teams

Skills

People leadership

Crisis management

Program management

Risk assessment

MS Office

Education

Bachelor’s degree

Degree in Risk Management/Security (preferred)

Tools

ArcGIS

ESRI

Palantir

Crisis management software

Job description

Description

This is a people manager role. The Senior Manager Resilience Lead leads a team that protects Amazon’s personnel, operations, and assets during disruptive events. This role builds and sustains the organization’s ability to detect, prepare for, respond to, and recover from threats, incidents, and crisis situations that impact our global network.

You will own crisis response coordination, E2E contingency planning, and operational protection deployment across Amazon’s network. This requires deep understanding of how packages move through the network, where that network is vulnerable to disruption, and how to translate risk signals into pre‑approved operational responses that protect people and packages within defined SLAs.

You will drive delivery of multiple concurrent resilience programs, own relationships with Operations, CX, Transport, and S&LP partners, and influence the resilience agenda at senior leadership forums. You operate a Follow-the-Sun model, ensuring 24/7 support regardless of region.

Key job responsibilities

• Develop and maintain E2E contingency playbooks for capacity loss at origin and volume impediment to destination scenarios, structured in 30-minute CMT cadence blocks with defined protection deployment thresholds
• Coordinate Crisis Management Team (CMT) activations for multi-site events, owning the impact picture, protection deployment decisions, and leadership communications
• Build resilience capability across the organisation by training teams, exercising plans, and preparing the business to respond to events that threaten personnel, operations, and assets
• Partner with Operations (OBWR, CRC, Line Haul), CX, and GSOC to understand network flows, protection mechanisms, and downstream impact of disruptions on customer delivery promises
• Own programme governance for assigned workstreams including metrics, dashboards, reporting mechanisms, and stakeholder engagement cadences
• Drive continuous improvement by conducting after-action reviews, identifying root causes of protection failures, and feeding lessons back into playbooks and standards
• Support the global resilience framework by translating Amazon Security Policies into operational applications, creating mechanisms that enable regional teams to adapt to and absorb negative risk impacts

A day in the life

The Senior Manager Resilience Lead works closely with WWOS, Regional Security & Loss Prevention, and Operations leaders to understand how Amazon’s network moves packages end-to-end and where that network is vulnerable to disruption. They translate that understanding into proportionate, actionable contingency plans and response frameworks.

During active events, they coordinate crisis response across multiple sites and functions, deploying protections (capacity adjustments, transit time pads, delivery date extensions) within defined SLAs. Between events, they develop playbooks, exercise teams, build partnerships with Operations and CX stakeholders, and drive continuous improvement through structured after-action reviews.

This role operates across highly diversified and complex environments with shifting risk conditions, enabling action through regional teams and partners while maintaining global standards.

About The Team

The Resilience team creates and maintains the framework that ensures continuation of Amazon’s operations during disruptive events, providing risk oversight, preparedness planning, contingency coordination, and incident response as a service to Business and Operational teams. The team provides strategic, tactical, and operational mechanisms by working closely with global and regional business partners.

We detect risks early through intelligence feeds and weather forecasting, prepare the network through pre‑approved E2E contingency plans, respond through coordinated Crisis Management Team activations, and recover through structured protection removal and capacity restoration. The team operates a Follow-the-Sun model across three regions, ensuring 24/7 coverage of global disruption events.

The Team Works In Close Coordination With

• GSOC: Coordinating triage, activation, and 24/7 operational coverage
• Risk Preparedness: Exercising and validating playbook readiness
• Regional S&LP: Partnering on security risk assessments and threat intelligence
• Operations, CX & Transport: Owning relationships and representing resilience at leadership forums

Basic Qualifications

• Experience managing direct reports
• Experience building and managing a high‑performing team of direct reports
• 7+ years of compliance, audit or risk management experience
• 5+ years of program or project Management experience
• Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level
• Bachelor’s degree or above in a related field

Preferred Qualifications

• Bachelor’s degree or equivalent in Risk Management, Business Administration, Security Management, or a related field
• Direct user experience with geo‑spatial tools and platforms (ArcGIS, ESRI, Palantir, etc.)
• Certification in business continuity (CBCI, MBCI), crisis management, or incident command (ICS)
• Demonstrated ability to build E2E contingency plans or playbooks for operational resilience at network scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Goodyear - 133,300.00 - 180,300.00 USD annually

USA, TN, Nashville - 119,900.00 - 162,300.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10555082