Sr. Manager, PM - Business Operations and Optimization, Worldwide Ergonomics and Safety Experience

Amazon; Nashville (TN); On-site; USD 136,000 - 184,000; Full time

Job summary

Amazon.com Services LLC in Nashville, TN is seeking a Senior Program Manager to own the operational strategy and end-to-end delivery of safety-focused programs across fulfillment sites.

You will lead cross-functional teams, set multi-year roadmaps, manage CAR quality and financials, and translate outcomes into measurable injury reductions and efficiency gains.

The role requires 10+ years PM experience, strong leadership, and the ability to present to senior leaders.

Qualifications

• 10+ years of program or project management experience.
• 7+ years of cross functional project delivery experience.
• 7+ years of working cross functionally with tech and non-tech teams experience.
• 7+ years of team management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience generating and managing Capital Appropriation Requests (CARs) or equivalent capital planning documentation.

Responsibilities

• Own the operating model for WESE plans, funds, deploys, and measures high-priority initiatives.
• Lead PMs to ensure end-to-end delivery and CAR quality.
• Drive cross-functional prioritization and quarterly re-planning.
• Present results and investment cases to senior leadership with precise narratives.

Skills

Program management

Cross-functional leadership

Team management

Data-driven decisions

Executive communication

CARs / capital planning

Forecasting & budgeting

Education

Bachelor's degree

Bachelor's in supply chain, business, engineering, finance or related field

Job description

Description

The Worldwide Ergonomics and Safety Experience (WESE) team is looking for a Senior Program Manager to be the single-threaded owner of operational strategy and program management for a portfolio of safety programs that directly reduce musculoskeletal disorders and drives cultural safety change across hundreds of Amazon fulfillment sites. This is a high-visibility role responsible for defining the multi-year roadmap, driving measurable efficiency gains, and delivering results that scale. You will own the operating model for how WESE plans, funds, deploys, and measures its highest-priority initiatives. This means partnering with technical SME teams as they identify operational problems and scope solutions (both near-term and long-term). You will lead a team responsible for establishing the PM plan to deploy structural projects end-to-end, document efficiencies and benefits in cost, speed, and quality. You will partner with Directors, VPs, and cross-functional leaders across Operations, Finance, Engineering, and Tech to indirectly influence resources, drive prioritization, and deliver complex programs on time. The ideal candidate is a high-performing Amazonian with a proven track record of identifying and solving operational problems at scale. You lead a team of Program Managers accountable for program delivery velocity, Capital Appropriation Request (CAR) quality, financial performance, precise narrative business reviews, and driving cross-team progress against established goals. You self-identify areas of opportunity, present solutions to leadership, and drive execution with a close lens on quantitative results and operational outcomes. You are an accomplished Amazon writer who communicates results to senior leadership with precision and clarity.

A day in the life

Your morning starts with a portfolio review. You check deployment progress against plan, inspect financial dashboards for variance, and identify which projects need intervention. You run a stand-up with your PM team focused on delivery commitments, blockers, and CAR quality. Two submissions come back for rework because the business case lacks measurable outcomes. Mid-morning, you lead a cross-functional working session to drive prioritization for the next quarter. You own the agenda: what's launching, what's behind plan, what resources need to shift, and what we stop doing. You then check in with individual PMs to confirm they are on pace, financials are tracking, and stakeholder commitments are being met. After lunch, you draft a 6-pager for a VP review. You connect efficiency gains to headcount leverage, tie project outcomes to injury reduction, and make the investment case for scaling what is working. You coach a team member on tightening their narrative before it goes forward. In the afternoon, you work with Operations and Finance on quarterly re-planning, confirming project prioritization against business goals and available funding. You close the day with 1:1s focused on career development and holding the team to the bar on delivery and quality. You set the pace for this team. You move between strategy, execution, people development, and financial stewardship. The through-line is delivering operational efficiency that directly supports Amazon's vision of being the global benchmark for safety excellence across like industries.

Basic Qualifications

• 10+ years of program or project management experience
• 7+ years of cross functional project delivery experience
• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of team management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
• Experience producing executive-level written materials and presenting to executive audiences
• Experience generating and managing Capital Appropriation Requests (CARs) or equivalent capital planning documentation

Preferred Qualifications

• MBA or Master's degree in business, operations, finance, or related field
• Direct experience with Amazon Operations (Fulfillment, Sort, Delivery, or Transportation) and understanding of FC/SC workflows and operational rhythms
• Experience with Amazon planning mechanisms (OP1/OP2, S-Team goals, WBR/MBR/QBR cadences) and capital planning processes
• Experience working cross-functionally with tech and non-tech teams to deploy structural improvement projects
• Track record of driving efficiency improvements: reducing cycle times, eliminating waste, and scaling output with constrained resources
• Demonstrated ability to build programs from ambiguity by creating mechanisms, processes, and playbooks where none existed
• Experience benchmarking programs against best-in-class (internal and external) and using those benchmarks to shape long-term vision
• Six Sigma or Lean certification
• Experience with workplace safety, ergonomics, or environment, health, and safety programs
• Strong executive presence and ability to represent the organization in cross-VP forums

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 136,200.00 - 184,300.00 USD annually

USA, VA, Arlington - 151,400.00 - 204,800.00 USD annually

USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10496528