Senior Manager Quality Improvement - Quality

Providence; Burbank (CA); On-site; USD 120,000 - 165,000; Full time

Job summary

Providence is seeking a Senior Manager to plan, implement, and manage a comprehensive quality improvement program at our California facilities. This role drives clinical and operational excellence, ensures accreditation and regulatory compliance, and cultivates a culture of continuous improvement across all departments.

The position requires extensive experience in quality improvement and leadership, with strong project management, facilitation, and cross-functional collaboration skills.

Qualifications

• Bachelor's degree in Healthcare or Business, or 6 years of leadership experience, or 8 years of experience in Quality Improvement and HEDIS measures.
• 8 years of experience in Quality Improvement.
• 2 years of management/leadership experience managing people and/or teams.
• Demonstrated track record in performance excellence, including knowledge of methodology and tools.
• Strong coordination, organization, direction, and facilitation skills, with demonstrated experience managing complex projects for a variety of stakeholders.
• Experience planning and facilitating teams toward a common vision and developing strategies and plans to accomplish objectives.

Responsibilities

• Plan, implement, and manage the ministry quality improvement program.
• Provide leadership to advance clinical and operational excellence and ensure regulatory compliance.
• Serve as liaison between Quality Improvement, core leaders, caregivers, and system teams.
• Train, oversee, mentor and coach managers and supervisors in their work.

Skills

Leadership experience

Quality Improvement

Project management

Facilitation

Strategic planning

Education

Bachelor's degree in Healthcare or Business

Lean Certification

CPHQ Certification

Job description

Under the direction of the Executive Director Quality, this position will be responsible for planning, implementing, and managing the ministry quality improvement program. This role provides leadership in advancing clinical and operational excellence, ensuring compliance with quality accreditation and regulatory standards, and fostering a culture of continuous improvement across all departments.

This position exercises autonomous and independent judgment and discretion with agreed upon limitations to take actions needed to achieve success by using their education, experience, and knowledge to make decision. They serve as a key liaison between Quality Improvement, core leaders, caregivers, and system teams. The Senior Manager position provides specialized guidance and tools to train, oversee, mentor and coach managers and supervisors in the work they are responsible for.

Providence caregivers are not simply valued – they’re invaluable. Join our team at St. Joseph Medical Centerand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Healthcare or Business, or 6 years of leadership experience, or 8 years of experience in Quality Improvement and HEDIS measures.
• 8 years of experience in Quality Improvement.
• 2 years of management/leadership experience managing people and/or teams.
• Demonstrated track record in performance excellence, including knowledge of methodology and tools.
• Strong coordination, organization, direction, and facilitation skills, with demonstrated experience managing complex projects for a variety of stakeholders.
• Experience planning and facilitating teams toward a common vision and developing strategies and plans to accomplish objectives.

Preferred Qualifications:

• Master's Degree in Healthcare, Business, Business Administration, Public Health, Healthcare Administration, Nursing, or Health Science.
• Upon hire: Lean Certification.
• Upon hire: Certified Professional in Healthcare Quality (CPHQ).

Why Join Providence?

Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourMission of caring for everyone, especially the most vulnerable in our communities.