Director Quality - QVMC

Providence Health & Services; Napa (CA); On-site; USD 114,340 - 180,465; Full time

Job summary

Providence Health & Services seeks a Director of Quality Improvement to plan, design, and drive performance initiatives across the NorCal region. You will partner with physician, clinical, and operational leaders to build a robust improvement infrastructure, drive data-driven decision making, and ensure regulatory alignment with CMS QAPI and Joint Commission standards.

The role emphasizes strategic oversight, organizational learning, and transparent reporting to executive leadership, with a

Qualifications

• Master’s degree in a clinical field (e.g., Nursing) is required.
• 5 years of performance improvement leadership in multi-hospital settings.
• Preferred national certification in performance improvement (e.g., Lean Six Sigma, CPHQ).
• Strong data management and analytics proficiency; MS Office.
• Training in change management and facilitation.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Plan and direct performance improvement initiatives aligned with quality, service, and cost excellence.
• Develop infrastructure, reporting mechanisms, and strategies for PI programs.
• Ensure regulatory alignment with CMS QAPI and Joint Commission standards.
• Collaborate with executive leaders to monitor progress and outcomes.
• Use data-driven insights to identify interventions and measure impact.
• Lead cross-functional teams across clinical, operational, and data analytics.
• Oversee data integration for service lines and national reporting.
• Communicate progress to governance bodies and leadership.

Skills

Performance Improvement

Leadership

Data analytics

Microsoft Office

Change management

Communication skills

Education

Master’s Degree in clinical field

Lean Six Sigma

CPHQ

Tools

MS Office

Job description

Description

Calling all Esteemed Leaders! Are you a strategic mastermind with a passion for healthcare? Do you thrive on navigating complex challenges and shaping the future of healthcare delivery? If so, then we have the perfect opportunity for you!

The Role

Under the direction of the Executive Director Quality - NorCal, the Director Quality Improvement will be responsible for planning, designing, directing, and executing performance improvement work in alignment with the Value Triple Aim (Quality, Service, and Cost Excellence). Based in our distinguished institution, you will partner with Ministry physician, clinical, and operational leaders to develop the infrastructure, reporting mechanisms, and strategies to facilitate Performance Improvement and achieve Providence system, divisional, and ministry-specific goals and strategic initiatives. You will ensure the proper preparation and coordination of resources needed to achieve regulatory compliance related to the CMS COP Quality Assessment and Performance Improvement (QAPI) Plan and QAPI Annual Evaluation, and The Joint Commission standards.

What You'll Do

• Performance Improvement Visionary: Plan and manage implementation of quality initiatives that reduce risk, improve patient safety, and enhance overall quality outcomes.
• Quality Architect: Establish a quality plan and review procedure annually, promoting transparency from bedside to board.
• Patient Safety Advocate: Initiate a patient safety program consistent with Providence's high-reliability organization approach.
• Regulatory Compliance Leader: Assure compliance with regulatory standards and integrate these into performance improvement plans.
• Analytic Strategist: Use data-driven insights to identify key interventions and make informed decisions.
• Knowledge Cultivator: Develop a knowledge-rich environment that supports continuous improvement and transparency.
• Progress Monitor: Demonstrate sustainable progress on improvement priorities and report this to executive leadership and governing bodies.
• Data Integrator: Collaborate with data analytics teams to ensure service line leaders have access to actionable data.
• Outcome Overseer: Oversee submission and validation of nursing and clinical outcomes data to national programs.
• Patient Experience Evaluator: Evaluate the impact of patient experience and develop improvement plans to enhance national rankings.
• Multi-Disciplinary Collaborator: Coordinate efforts with data teams to ensure comprehensive and accurate external data reporting.
• Strategic Advisor: Provide strategic oversight for organizational performance and ensure performance improvement strategies are implemented.

What You'll Bring

• Educational Background: A Master’s Degree in a clinical field (e.g., Nursing or equivalent).
• Experience: 5 years in Performance Improvement and leadership of quality programs, with a preference for experience in multi-hospital collaborations.
• Certifications: Preferred national certification in performance improvement (e.g., Lean Six Sigma, CPHQ).
• Technical Proficiency: Strong knowledge of data management and analytics, and proficiency in Microsoft Office.
• Skills in Change Management: Training in change management, team dynamics, and facilitation.
• Communication Prowess: Excellent verbal, written, and presentation communication skills.

Why Join Us

• Impactful Work: Be a part of an organization transforming healthcare and improving countless lives.
• Innovative Environment: Unleash your potential with the autonomy to implement your visionary ideas.
• Collaborative Culture: Work with a talented team of professionals passionate about their work.
• Dynamic Industry: Embrace the challenges and rewards of a fast-paced, ever-evolving healthcare landscape.
• Vibrant Community: Enjoy life in a city that boasts stunning natural beauty and a thriving cultural scene.

Ready to Shape the Future of Healthcare? If you're a visionary leader with a passion for healthcare, we encourage you to apply! Join our team and help us create a healthier future for all.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Pay Range: $83.21 - $131.38 per hour. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.