Senior Manager, Quality Assurance - Tax

Ryan LLC; Media, Northern (Delaware County, KY); Hybrid; USD 130.000 - 180.000; Vollzeit

Zusammenfassung

Ryan, LLC is seeking a Senior Manager of Quality Assurance to lead engagement reviews, assess governance, and deliver recommendations to improve the client journey while minimising risk. Partner with leadership to ensure consistent standards and drive the Ryan brand promise.

The role requires a Bachelor’s degree in Accounting/Finance with 6–8 years of tax services experience and supervisory experience. Strong MS Office and analytics skills are essential.

Qualifikationen

• Bachelor’s degree in Accounting and/or Finance and 6–8 years of tax services experience
• Three years of supervisory experience preferred
• Proficiency with Microsoft Office (Access, Excel, Outlook, PowerPoint, Word)

Aufgaben

• Design and conduct engagement reviews using firm governance and QA procedures to evaluate client journey touchpoints
• Evaluate client service issues and provide recommendations to ensure clear and consistent standards across engagements
• Report findings and actionable recommendations to the Leadership team and key stakeholders
• Build strong relationships with leadership and team members as a trusted advisor
• Collaborate with practices to recommend enhancements that drive a consistent client experience and reinforce the Ryan brand
• Organize and prioritize multiple tasks to meet client needs in a timely manner

Jobbeschreibung

## Senior Manager, Quality AssuranceApplylocations: Media Citytime type: Full timeposted on: Posted Todayjob requisition id: R0019386**Why Ryan?*** Competitive Compensation and Benefits* Home Office Stipend* Business Connectivity Reimbursement (Phone/Internet)* Gym Membership or Equipment Reimbursement* LinkedIn Learning Subscription* Flexible Work Environment* Tuition Reimbursement After One Year of Service* Accelerated Career Path* Award-Winning Culture & Community OutreachThe Senior Manager, Quality Assurance is a leader who conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.**Duties and responsibilities, as they align to Ryan’s Key Results****People:*** Contribute to a positive team member experience.**Client:*** Utilises in-depth knowledge of Firm and practice-specific governance and Quality Assurance procedures to design and conduct engagement reviews.* Evaluates client service issues and provides recommendations to ensure clear and consistent standards across the client journey.* Reports findings and actionable recommendations to the Leadership team and key stakeholders.* Builds strong relationships with leadership and team members and becomes one of their trusted advisors.* Partners and collaborates with practices to recommend enhancements that drive and support a consistent client experience that delivers on the Ryan brand promise.* Organizes and prioritizes multiple tasks to ensure client needs are met in a timely manner.**Value:*** Identifies and communicates learning opportunities to the appropriate parties for consideration (e.g., Practice Leaders, Principals, Talent Effectiveness).* Handles and safeguards confidential information and sensitive material.* Assists with various Firm initiatives.* Performs other duties as assigned.**Essential Skills Required*** Anticipates and proactively delivers expected results for executive leadership team* Effectively solves problems* Streamlines and improves processes* Demonstrates initiative and provides complete follow-through on areas of responsibility* Applies technology-driven approaches, including AI, analytics, and process automation, to enhance productivity, accuracy, and team efficiency* Advanced written, visual and verbal communication skills* Superior attention to detail* Demonstrates accuracy and thoroughness* Sense of urgency* Demonstrates willingness to be flexible and adaptable to changing priorities* Thrives working both independently and in a team-based environment* Strong multitasking and organizational skills**Education and Experience:*** Bachelor’s degree in Accounting and/or Finance, and six to eight years of tax services experience required.* Three years of supervisory experience preferred.**Computer Skills:*** To perform this job successfully, an individual must have intermediate skills in Microsoft Access, Excel, Outlook, PowerPoint, and Word and Internet navigation and research.**Supervisory Responsibilities:*** This position has no supervisory responsibilities.### About UsRyan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.**Equal Employment Opportunity/Affirmative Action/Accommodation**Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law.It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or [e-mail] if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions.