Senior Manager, Provider Operations

Interwell Health; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A healthcare management company is seeking a professional to lead business insights development, enhance provider performance, and engage with healthcare providers. Candidates should have over 7 years of experience in healthcare operations, excellent communication skills, and proficiency with tools like Excel and Salesforce. This role offers a full-time position with opportunities for mentorship and engagement in transforming healthcare practices.

Qualifications

• 7+ years in healthcare operations, project management, or related fields.
• Experience mentoring and developing junior team members.
• Ability to interpret complex data and apply insights.

Responsibilities

• Lead development of business insights and key data reporting processes.
• Collaborate with teams to improve data and reporting workflows.
• Manage direct reports and provide mentorship.

Skills

Healthcare operations

Project management

Mentoring

Advanced Excel

Data interpretation

Excellent communication

Time management

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Power BI

SQL

Jira

Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it.

What you'll do

• Lead development of business insights and key data reporting processes to support provider performance and engagement.
• Create reports and content that clearly communicate value and highlight areas of opportunity across value-based care programs.
• Oversee internal processes to ensure data accuracy and timely completion of provider reporting, including team CRM (Salesforce) and other platforms; collaborate with product, engineering, and analytics teams to improve data and reporting workflows and dashboards.
• Support performance discussions with providers to improve performance in value based care programs; serve as data & insights subject matter expert in these discussions.
• Identify risks to data quality and usability and lead initiatives to mitigate them while enhancing provider experience.
• Identify and utilize automation and AI tools to drive efficiency and continuous improvement across team operations.
• Manage direct reports, providing mentorship and performance oversight.

What you'll need

• 7 or more years of experience in healthcare operations, project management, program management, or related fields.
• 2 or more years of experience mentoring and developing junior team members.
• Advanced proficiency in Excel required; experience with Power BI, SQL, Jira, and/or Salesforce is a plus.
• Familiarity with value-based care models, risk adjustment, and population health strategies.
• Ability to interpret complex data, identify trends, and apply insights to operational strategies.
• Skilled in managing multiple projects, timelines, and stakeholders in a fast-paced environment.
• Excellent communicator with both technical teams and healthcare providers.
• Ability to quickly learn new platforms and processes.
• Experience working directly with healthcare providers and translating feedback into actionable improvements.
• Demonstrates initiative, critical thinking, and the ability to work independently to resolve issues and drive outcomes.
• Anticipates needs, surfaces issues early, and ensures clarity in cross-functional interactions.
• Bachelor's degree in a relevant field required.
• Travel up to 30% for meetings and provider engagement.

Values and commitment

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Note: A recent study suggests women and other marginalized groups may apply only when meeting all qualifications, but we encourage interested candidates to apply even if not all requirements are met. We would love to consider your application.

Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. Please note that we will not extend a job offer without prior communication with our recruiting team, hiring managers, and a formal interview process.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitals and Health Care