Program Manager, Provider Services

Interwell Health; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

InterWell Health is looking for a Manager, Provider Services to act as a crucial liaison between their provider network and nephrology practices. The ideal candidate must have proven experience working with physicians, possess excellent communication and interpersonal skills, and demonstrate a proactive attitude. This fully remote role includes up to 50% travel while supporting the transition to Value-Based Care initiatives. The position offers ample opportunities for professional growth and a commitment to diversity and inclusion.

Qualifications

• Proven experience working with physicians and practices.
• Exceptional follow-through and attention to detail.
• Independent and proactive approach to challenges.

Responsibilities

• Act as a liaison between provider network and nephrology practices.
• Facilitate smooth transitions to Value-Based Care.
• Provide outstanding customer service to stakeholders.
• Investigate and resolve issues promptly.
• Deliver training and onboarding to Network Providers.

Skills

Attention to detail

Communication skills

Interpersonal skills

Proactive attitude

Job description

Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare with the expertise, scale, compassion, and vision to set the standard for the industry.

As a Manager, Provider Services, your key responsibility will be to act as a liaison between our provider network and nephrology practices, facilitating a smooth transition to Value-Based Care and providing dual support to ensure success. This role requires a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross‑functional teams.

Note: This is a fully remote position that requires up to 50% travel. Coverage areas to be reviewed during the interview process and subject to change based on evolving business needs.

What you will do:

• Develop and nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as:
  • CMS Kidney Care Contracting
  • IWH Payor Agreements
  • IWH Practice Participation Agreements
• Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations
• Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow‑through
• Investigate and resolve any issues or concerns in a prompt and effective manner
• Serve as the primary contact and subject matter expert for IWH Network practices
• Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement
• Execute company initiatives and ensure the timely completion of deliverables
• Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM
• Deliver timely training and/or onboarding to Network Providers as new information is available
• Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal

The skills and qualifications you will need:

• Proven experience working with physicians and practices, nephrology-specific experience a plus
• Superior attention to detail and exceptional follow‑through
• Should possess an independent and proactive approach, showcasing dedication to continuous learning
• Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams
• Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview)

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other.

As set forth in Interwell Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.