Senior Manager, Program Delivery

World-Wide-Technology; United States; Remote; USD 138,000 - 172,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k with company matching

Paid time off & holidays

Job summary

World Wide Technology seeks a Sr. Manager, Program Delivery to lead large, complex technology programs. You will drive successful delivery, client satisfaction, and financial performance while mentoring PMs and delivery leads across accounts.

You will collaborate with delivery teams, sales, and customers to ensure alignment, value, and governance throughout the lifecycle. The role requires a strong track record in professional services, excellent communication, and leadership capabilities, with

Qualifications

• Bachelor’s degree required.
• 10+ years' progressive program management experience in professional services or managed services.
• Experience leading large, complex tech projects for clients across industries and regions.
• Demonstrated external client portfolio management of transformational programs.
• Excellent leadership, communication, and interpersonal skills across all levels.

Responsibilities

• Lead delivery of programs across scope, budget, schedule, and quality.
• Ensure adherence to delivery frameworks and best practices.
• Identify and mitigate delivery risks and protect outcomes.
• Build trusted client relationships from executives to technical leads.
• Escalate issues and maintain customer satisfaction.
• Collaborate with Sales, Solutions, and Account Teams for alignment.
• Oversee financial performance, forecasting, and contract terms.
• Manage change orders, invoicing, and budget adjustments.
• Mentor project managers, consultants, and delivery leads.
• Foster collaboration and innovation across teams.
• Support staffing to meet delivery demand.

Skills

Program management

Leadership

Communication

Cross-functional teamwork

Negotiation

Stakeholder management

Microsoft Office

Certified ScrumMaster (CSM)

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

The Sr. Manager, Program Delivery is responsible for leading the successful delivery of complex, cross-functional technology programs and projects that drive business value for WWT customers. This role oversees a portfolio of strategic initiatives and is accountable for ensuring excellence in delivery execution, client satisfaction, financial performance, and team development. The Sr. Manager serves as a trusted partner to both internal stakeholders and external clients, bridging business goals with technical execution. You will work closely with delivery teams, sales, solutions, and customer stakeholders to ensure alignment, visibility, and value throughout the program lifecycle. This role blends strategic leadership with hands-on program management and is pivotal in mentoring project managers and delivery leads across accounts.

Job Responsibilities

• Lead the successful delivery of programs by managing scope, budget, schedule, and quality across multiple projects and workstreams.
• Ensure adherence to delivery frameworks, methodologies, and best practices to drive consistency and excellence.
• Proactively identify and mitigate delivery risks, escalating as necessary to protect outcomes and relationships.
• Build and maintain trusted relationships with clients, from executives to technical leaders, understanding their business goals and aligning delivery accordingly.
• Serve as the point of escalation for program-related concerns, collaborating cross-functionally to resolve issues and maintain customer satisfaction.
• Partner with Sales, Solutions, and Account Teams to ensure alignment on customer vision and priorities.
• Oversee financial performance across programs, ensuring profitability, forecasting accuracy, and adherence to contract terms.
• Manage change orders, invoicing, and budget adjustments in collaboration with internal finance and customer stakeholders.
• Lead and mentor a team of project managers, consultants, and technical experts, fostering a culture of collaboration, innovation, and excellence.
• Collaborate closely with sales, solution, and delivery teams to ensure seamless alignment across the organization.
• Identify talent gaps or needs and support staffing efforts to meet current and upcoming delivery demands.

Qualifications

• Bachelor’s Degree
• A minimum of 10 years’ progressive experience leading program managers in a professional service and/or managed services environment
• Experience in a leading consulting firm, overseeing and executing a range of large and complex technical projects for clients from different industries, technologies and regions.
• Demonstrated experience in handling an external client portfolio of complex and transformational projects.
• Outstanding leadership, communication (written, verbal and presentation) and interpersonal skills and the ability to connect with all levels of the organization.
• Experience in working and cooperating with both internal and external cross‑functional teams.
• Effective written and verbal communication skills.
• Effective negotiation skills, especially in managing customer expectations, and setting priorities.
• Effective leadership skills with the ability to coach and grow high‑performing teams.
• Proficiency in Microsoft Office Suite of tools.
• Adopt and embrace the WWT culture and values.
• Certified ScrumMaster (CSM) preferred

We offer the following benefits to all full‑time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered tosucceed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $137,600-$172,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please email [e-mail].

WWT is an Equal Opportunity Employer

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