Manager, Internal & Hotel Communications

InterContinental Hotels Group; Atlanta (GA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

InterContinental Hotels Group is seeking a global communications leader to manage hotel, owner and internal communications for the Global Commercial & Marketing and Product & Technology functions.

You will develop strategies, coordinate with stakeholders, counsel on channels, and ensure messaging is cohesive across regions, while hands-on writing, design and end-to-end program management drive adoption and engagement.

Qualifications

• Excellent writing and editing skills with ability to craft clear messages across audiences.
• Strong storytelling, channel management, and measurement capabilities.
• Ability to coordinate across regions and business units to ensure cohesive communications.

Responsibilities

• Develop communication strategies and programs to disseminate information and raise awareness.
• Coordinate with stakeholders to ensure consistent messages for internal, hotels, and owners.
• Provide counsel on best practices, channels and execution of communications.
• Oversee content development and end-to-end management of communications plans.
• Review major communications before distribution to program owners and employees.
• Develop bulletins, news stories, and plans to drive engagement among employees, hotels, and owners.
• Ensure tone and style consistency with management and organizational standards.
• Write, design, and develop communications materials and supporting assets.

Skills

Strategic communications

Storytelling

Stakeholder management

Project management

Editorial writing

Tools

AI integration in comms

Job description

This role will be responsible for managing hotel, owner and internal communications globally for the Global Commercial & Marketing and Product & Technology business functions.

Your day to day

• Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization’s activities and enhance organizational understanding.
• Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
• Provide expert counsel on communications best practices, channels and execution.
• Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
• Review and edit all major communications scheduled before distribution to program owners and employees.
• Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption, and engagement.
• Work with management to ensure communication tone and style are consistent.
• Accountable for the writing, design, and development of communications and supporting materials.
• Accountable for end-to-end management of communications plans – development, design and writing – to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).

What we need from you

• Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization’s activities and enhance organizational understanding.
• Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
• Provide expert counsel on communications best practices, channels and execution.
• Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
• Review and edit all major communications scheduled before distribution to program owners and employees.
• Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption, and engagement.
• Work with management to ensure communication tone and style are consistent.
• Accountable for the writing, design, and development of communications and supporting materials.
• Accountable for end-to-end management of communications plans – development, design and writing – to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).
• Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
• Attention to detail.
• Ability to work with tight deadlines.
• Experience using and integrating AI into work processes.

Travel - none

Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. The expectation may be adjusted to evolve with the changing needs of the business.

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