Manager, Internal & Hotel Communications

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Room discounts

Recharge days

Volunteer days

Wellbeing programs

Job summary

IHG Hotels & Resorts is seeking a strategic Communications Lead to manage hotel, owner and internal communications globally. You will develop strategies, coordinate with stakeholders, and oversee content creation to drive adoption and engagement across Global Commercial & Marketing and Product & Technology.

The role demands exceptional writing and project management skills and a proactive approach to AI integration.

Qualifications

• Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
• Attention to detail.
• Ability to work with tight deadlines.
• Experience using and integrating AI into work processes.

Responsibilities

• Develop communication strategies and implement processes to ensure consistent messages and timely information delivery.
• Coordinate communication efforts with stakeholders to reach internal teams, hotels, and owners.
• Provide expert counsel on communications best practices, channels and execution.
• Manage content development within and across global business units for unified communications.
• Review and edit major communications before distribution to owners and employees.
• Proactively develop bulletins, announcements, news stories, and plans to disseminate key initiatives to employees, hotels, and owners.
• Ensure consistent communication tone and style with management.
• Oversee writing, design, and development of communications and supporting materials.
• End-to-end management of communication plans to support adoption and awareness among internal IHG and hotel/owner groups.

Skills

Writing & editing

Stakeholder mgmt

Project management

AI in workflows

Attention to detail

Deadline driven

Job description

This role will be responsible for managing hotel, owner and internal communications globally for the Global Commercial & Marketing and Product & Technology business functions.

Come join our dynamic team and help us take our communications to the next level, leveraging technology, industry knowledge and internal relationships to drive more effective use of our channels in support of communication strategies that engage audiences and deliver results.

Your day to day

• Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization’s activities and enhance organizational understanding.
• Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
• Provide expert counsel on communications best practices, channels and execution.
• Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
• Review and edit all major communications scheduled before distribution to program owners and employees.
• Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption, and engagement.
• Work with management to ensure communication tone and style are consistent.
• Accountable for the writing, design, and development of communications and supporting materials.
• Accountable for end-to-end management of communications plans – development, design and writing – to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).

What We Need From You

• Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization’s activities and enhance organizational understanding.
• Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
• Provide expert counsel on communications best practices, channels and execution.
• Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
• Review and edit all major communications scheduled before distribution to program owners and employees.
• Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption and engagement
• Work with management to ensure communication tone and style are consistent.
• Accountable for the writing, design, and development of communications and supporting materials.
• Accountable for end-to-end management of communications plans – development, design and writing – to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).
• Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
• Attention to detail.
• Ability to work with tight deadlines.
• Experience using and integrating AI into work processes.

Travel - none

Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. The expectation may be adjusted to evolve with the changing needs of the business.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.