Senior Manager Product Management Payments

Hilton; McLean (VA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Senior Manager, Product Management, Payments, to lead the development and delivery of new payment capabilities for our B2B and consumer experiences. This role sits in-house with the Payments team, reporting to the Director of Product Management, Payments, and focuses on evaluating and deploying emerging payment methods.

Based at a Hilton corporate office near McLean, VA, with flexibility for other U.S.

Qualifications

• Seven (7) years of professional work experience in Product Management, Technology, eCommerce, Customer Experience, or a related field.
• Experience managing payments products or platforms, B2B payment capabilities, and/or payment‑related technology solutions.
• Experience managing and delivering product initiatives through the full product lifecycle, including requirements definition, prioritization, launch, and performance measurement.

Responsibilities

• Lead the development, prioritization, and delivery of new product initiatives within the B2B payments ecosystem.
• Develop product requirements and user stories that support the delivery of new payment capabilities and customer experiences.
• Drive product direction and make informed decisions throughout the product lifecycle.
• Lead engagement with external payment providers and strategic partners supporting assigned products.

Skills

Product Management

Technology

eCommerce

Customer Experience

Payments experience

Education

Bachelor’s Degree

Associate’s Degree + six years of Technology-related experience

High School Diploma/GED + twelve years of Technology-related experience

Job description

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA, Dallas, TX or Memphis, TN

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Manager Product Management, Payments , you will bring your technical and product management expertise to a hospitality company with an award-winning culture.

On the Payments team, reporting to the Director of Product Management, Payments, you will support initiatives that enhance our B2B customer payment experiences, including the evaluation and delivery of emerging payment methods.

What you’ll do during a typical day:

• Lead the development, prioritization, and delivery of new product initiatives within the B2B payments ecosystem.
• Develop product requirements and user stories that support the delivery of new payment capabilities and customer experiences.
• Drive product direction and make informed decisions throughout the product lifecycle.
• Lead engagement with external payment providers and strategic partners supporting assigned products.

How you’ll collaborate with others:

• Collaborate with designers, engineers, and cross-functional stakeholders using established tools and communication channels.
• Align cross-functional teams around product vision, priorities, and execution throughout the product lifecycle.
• Build and maintain relationships with internal stakeholders and external partners to support product strategy, delivery, and adoption.

Projects you’ll take ownership of:

• Support the introduction and optimization of payment methods across Hilton’s digital and physical channels serving guests and enterprise customers.
• Identify and implement process improvements that increase operational efficiency and support Hilton’s mission of hospitality.

What It Takes to Make the Stay

You have these minimum qualifications:

• Seven (7) years of professional work experience in Product Management, Technology, eCommerce, Customer Experience, or a related field.
• Experience managing payments products or platforms, B2B payment capabilities, and/or payment‑related technology solutions.
• Experience managing and delivering product initiatives through the full product lifecycle, including requirements definition, prioritization, launch, and performance measurement.

This is a hybrid role and would require to be near one of our three U.S. office locations (McLean, Dallas, or Memphis).

Travel up to 15%

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus six (6) years of Technology‑related experience, or High School Diploma/GED plus twelve (12) years of Technology‑related experience.
• Seven (7) years of experience partnering with external vendors, payment service providers, or technology providers to define and deliver solutions.
• Five (5) years of payments experience, including digital payment methods, digital wallets, installment products, or related payment technologies.
• Experience influencing product strategy, roadmap planning, and prioritization decisions.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ well‑being, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your well‑being comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well