PT PM Manager On Duty - DoubleTree Durango

Hilton; Durango (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is hiring a Manager on Duty in Durango to lead daily hotel operations and ensure exceptional guest service. You will oversee front desk, staffing, room inventory, and policy compliance while maintaining a welcoming atmosphere for guests.

The role emphasizes leadership, teamwork, and accountability with a focus on training, performance, and continuous improvement. This on-site position offers evening shifts with holiday coverage as needed.

Qualifications

• Passion for spreading the light and warmth of Hospitality.
• Act with Integrity and always doing the right thing.
• Inspiring others through Leadership and teamwork to drive outcomes.

Responsibilities

• Manage daily hotel operations: front desk, staffing, room inventory, guest service and policy compliance.
• Delight guests with an upbeat, friendly attitude and prompt issue resolution.
• Assist across departments, providing coverage during breaks or high-volume periods.
• Monitor property safety, security and service quality, addressing issues promptly.
• Provide updates and training to keep the team informed of offerings and local attractions.
• Track guest satisfaction metrics, identify trends and implement improvements.
• Supervise and support team members, offering coaching for a positive work environment.

Skills

Leadership

Guest service

Communication

Teamwork

Ownership

Job description

Exceptional Hospitality Starts with YouPicture yourself creating moments that brighten someone’s day and leave a lasting impression. As a Manager on Duty, you’re more than a leader, you’re the heart of the guest experience. Through your warmth, care, and attention to detail, you help create a welcoming atmosphere where guests feel valued from the moment they arrive. Every shift is an opportunity to inspire your team, build meaningful connections, and deliver the genuine hospitality that turns a stay into a memorable experience.

Bring your dedication, strong work ethic, and positive attitude to a team that values your contributions. We’re looking for someone who takes pride in their work and enjoys making a difference each day. This role is for Thursdays, from 3 PM - 11 PM, and may include holidays, with pay ranging from $19.00 to $22.00 per hour, based on experience.

Responsibilities

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We\'ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.