Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead)

Capital One; Chicago (IL); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One seeks a Marketing Journey Platforms Lead to architect and scale intelligent, omnichannel customer journeys for enterprise marketing. You will drive strategy, governance, and partnerships with engineers and product teams to deliver self-service, multi-tenant capabilities that accelerate campaign velocity.

The role focuses on integrating agentic AI and predictive decisioning within a robust, compliant platform, enabling rapid innovation across business lines while maintaining strong

Qualifications

• Bachelor’s or Master’s degree in a quantitative field or related business/marketing degree with PM experience
• 4 years of Product Management experience
• Experience translating business strategy into consumer-facing digital products
• Capital One sponsorship not offered for immigration at this time

Responsibilities

• Define and execute the multi-year journey strategy for comms and personalization platforms
• Scale an enterprise-grade journey platform ensuring reliability and performance
• Deliver self-service capabilities for marketers to accelerate campaigns
• Align roadmaps with MarTech vendors and internal technology leaders
• Establish data privacy, multi-tenancy, and auditability standards

Skills

Product Management

MarTech

AI capabilities

Enterprise architecture

Education

Bachelor’s or Master’s in a quantitative field

Bachelor’s in any field + 4 years Product Management

Job description

About the Role

As the Marketing Journey Platforms Lead, you will architect the future of how our enterprise engages customers at scale. In this role, you will lead the strategic evolution of our core MarTech journey platforms - transforming legacy orchestration into an intelligent, next-generation ecosystem powered by autonomous, agentic workflows and real-time decisioning. This role sits at the intersection of product strategy, emerging AI capabilities, and enterprise scale. You will empower lines of business (LOBs) with self-service, friction-free journey orchestration while ensuring the underlying infrastructure is robust, resilient, and built to support billions of personalized customer interactions. If you thrive on taking complex enterprise architecture and shaping it into an intuitive, high-velocity marketing engine, this role is built for you.

What You'll Do

• Architect Next-Gen Journey Strategy: Define and execute the multi-year vision for intelligent, omnichannel customer journeys, pioneering the integration of agentic AI and predictive decisioning.
• Scale an Enterprise-Grade Platform: Serve as the product anchor for platform reliability, performance, and modern architecture in tight collaboration with engineering, architecture, and front-line product teams.
• Empower Internal Marketers: Drive developer- and marketer-friendly platform design—delivering multi-tenant self-service capabilities that eliminate operational bottlenecks and accelerate campaign velocity.
• Lead Strategic Tech Partnerships: Steer roadmap alignment with tier-one MarTech vendors and internal technology leaders, ensuring external solutions evolve alongside enterprise needs.
• Drive Governance & Excellence: Establish seamless standards for data privacy, multi-tenancy, and auditability that enable teams to innovate rapidly within a safe, compliant operational framework.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and 4 years of Product Management experience

Preferred Qualifications

Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
• New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
• Plano, TX: $182,500 - $208,300 for Sr. Mgr, Product Management
• Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management
• Riverwoods, IL: $182,500 - $208,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.