Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead)

Capital One Group; New York (NY); Vor Ort; USD 219.000 - 250.000; Vollzeit

Zusammenfassung

Capital One is seeking a Marketing Journey Platforms Lead to architect and drive the future of enterprise customer engagement at scale. You will evolve core MarTech journey platforms with autonomous workflows and real-time decisioning, enabling lines of business with self-service capabilities while ensuring a robust, resilient infrastructure.

The role sits at the intersection of product strategy, AI capabilities, and enterprise-scale delivery.

Qualifikationen

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: a Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

Aufgaben

• Define and execute the multi-year vision for intelligent, omnichannel customer journeys.
• Serve as the product anchor for platform reliability, performance, and modern architecture.
• Deliver multi-tenant self-service capabilities that accelerate campaign velocity.
• Steer roadmap alignment with tier‑one MarTech vendors and internal tech leaders.
• Establish data privacy, multi-tenancy, and auditability standards.

Kenntnisse

Product Management

Consumer facing products

Ausbildung

Bachelor's or Master’s Degree in a quantitative field / Business or Marketing

Jobbeschreibung

Senior Manager, Product Manager: Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Role

As the Marketing Journey Platforms Lead, you will architect the future of how our enterprise engages customers at scale. In this role, you will lead the strategic evolution of our core MarTech journey platforms—transforming legacy orchestration into an intelligent, next‑generation ecosystem powered by autonomous, agentic workflows and real‑time decisioning.

This role sits at the intersection of product strategy, emerging AI capabilities, and enterprise scale. You will empower lines of business (LOBs) with self‑service, friction‑free journey orchestration while ensuring the underlying infrastructure is robust, resilient, and built to support billions of personalized customer interactions. If you thrive on taking complex enterprise architecture and shaping it into an intuitive, high‑velocity marketing engine, this role is built for you.

What You’ll Do

• Architect Next-Gen Journey Strategy: Define and execute the multi-year vision for intelligent, omnichannel customer journeys, pioneering the integration of agentic AI and predictive decisioning.
• Scale an Enterprise-Grade Platform: Serve as the product anchor for platform reliability, performance, and modern architecture in tight collaboration with engineering, architecture, and front‑line product teams.
• Empower Internal Marketers: Drive developer- and marketer-friendly platform design—delivering multi‑tenant self‑service capabilities that eliminate operational bottlenecks and accelerate campaign velocity.
• Lead Strategic Tech Partnerships: Steer roadmap alignment with tier‑one MarTech vendors and internal technology leaders, ensuring external solutions evolve alongside enterprise needs.
• Drive Governance & Excellence: Establish seamless standards for data privacy, multi‑tenancy, and auditability that enable teams to innovate rapidly within a safe, compliant operational framework.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and 4 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management

New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management

Plano, TX: $182,500 - $208,300 for Sr. Mgr, Product Management

Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management

Riverwoods, IL: $182,500 - $208,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.