Senior Manager, Process Transformation

Fresenius Medical Care North America; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

A leading healthcare company is seeking a Senior Manager in Process Transformation to enhance business processes across global teams. This role involves leading initiatives for operational excellence and digital transformation, requiring extensive experience and strong project management skills. Join a collaborative environment focused on innovation and career growth.

Benefits

Leadership role in global transformation initiatives

Exposure to enterprise-wide digital and process innovation

Collaborative, diverse, and inclusive work environment

Career growth opportunities within a global organization

Qualifications

• 8–12 years of experience in process improvement or transformation.
• Strong understanding of end-to-end business processes.
• Experience in a global, matrixed organization.

Responsibilities

• Lead design and implementation of process improvements.
• Collaborate with stakeholders to define future-state processes.
• Oversee project execution ensuring alignment with business goals.

Skills

Process Improvement

Stakeholder Engagement

Project Management

Change Management

Problem-Solving

Education

Bachelor’s degree in Business, Operations, Engineering

Master’s degree preferred

Tools

SAP

Process Mapping Tools

Job description

Fresenius Medical Care offers products and services along the entire dialysis value chain from a single source. As of December 31, 2024, we cared for more than 299,000 patients in our global network of roughly 3,700 dialysis clinics. At the same time, we operated around 40 production sites on all continents, to provide dialysis products such as dialysis machines, dialyzers and related disposables.

Fresenius Medical Care aims to further consolidate its expertise and to use this competence as a basis for sustainable profitable growth. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.

Fresenius Medical Care’s corporate headquarters is in Bad Homburg v. d. Höhe, Germany.

As we transform our business operations, we are looking for a new colleague to join u as:

Senior Manager, Process Transformation

Working Location: Preferably located in a GBS Hub (Poland, Manilla, Bangalore)
This position requires up to 20% travel.

Reports to: GPO / Head of GBS Process Management

Purpose and Scope:
As a Senior Manager in Process Transformation, you will lead cross-functional initiatives to improve and standardize end-to-end business processes across the organization. You will work closely with global teams, global process owners, and technology partners to drive operational excellence, support digital transformation, and ensure consistent process performance across regions and functions.

Key Responsibilities:
• Lead the design and implementation of end-to-end process improvements across key business areas (e.g., S2P, O2C, ATR).
• Collaborate with stakeholders to define future-state processes, service delivery models, and performance metrics.
• Manage process documentation and ensure consistent application of standards and policies.
• Support SAP S/4HANA and other ERP implementations by translating business needs into process requirements.
• Oversee project execution, ensuring initiatives are delivered on time, within scope, and aligned with business goals.
• Facilitate workshops and working sessions with global teams to drive alignment and adoption.
• Monitor process performance and identify opportunities for continuous improvement.
• Mentor and guide junior team members and process analysts.

Qualifications:
• Bachelor’s degree in Business, Operations, Engineering, or related field; Master’s degree preferred.
• 8–12 years of experience in process improvement, transformation, or shared services.
• Strong understanding of end-to-end business processes (e.g., Finance, Procurement, Supply Chain).
• Experience working in a global, matrixed organization; GBS or consulting background is a plus.
• Proficiency in process mapping tools and ERP systems (SAP preferred).
• Strong project management and change management skills.
• Excellent communication, stakeholder engagement, and problem-solving abilities.

What We Offer:
• Leadership role in global transformation initiatives.
• Exposure to enterprise-wide digital and process innovation.
• Collaborative, diverse, and inclusive work environment.
• Career growth opportunities within a global organization.