Senior Manager, Proactive Remote Care Advocacy

color-health; United States; On-site; USD 132,000 - 156,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, vision,

401k match

Monthly phone and wifi stipend

Generous vacation policy

Parental leave

Cancer screening resources

Job summary

Color is building a high-impact remote care advocacy organization to transform how patients experience cancer care. As Director of Care Services, you will design operating systems, performance culture, and accountability frameworks to enable exceptional outcomes and scale the team across internal and contractor layers.

You will lead care advocates across complex cohorts, drive behavior change, close care gaps, and partner with leadership to translate strategy into scalable operations.

Qualifications

• 5+ years in care operations, care management, or clinical operations in a healthcare setting.
• Experience in digital health or virtual care strongly preferred - B2B2C care delivery is a meaningfully different environment than a traditional health system.
• Proven track record managing patient-facing teams with real performance accountability.
• Demonstrated ability to build structure where little or none existed.
• Experience managing an external contractor or vendor layer with accountability for quality and SLAs.

Responsibilities

• Lead a team of care advocates and a contractor partner layer, evolving from transactional coordination to proactive patient advocacy.
• Own performance metrics like scheduling rates, efficiency, and patient NPS; set targets and close gaps.
• Develop training and development programs aligned with strategic goals.
• Define workflows and handoffs between care advocates and customer support.
• Establish SLAs and QC infrastructure for contractor layer and monitoring.

Job description

Color is building a high-impact remote care advocacy organization to transform how patients experience cancer care. As Director of Care Services, you will design operating systems, performance culture, and accountability frameworks to enable exceptional outcomes and scale the team across internal and contractor layers.

You will lead care advocates across complex cohorts, drive behavior change, close care gaps, and partner with leadership to translate strategy into scalable operations.