Senior Manager, Performance & Operations Strategy

Centene Corp.; North Carolina; Hybrid; USD 108,000 - 199,000; Full time

Benefits offered by this job

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off

Flexible work schedules

Job summary

Centene seeks a Senior Manager of Organizational Strategy to architect and oversee multi-year performance roadmaps across health plans and programs. You will lead strategic planning, define standards, monitor metrics, and drive improvements with a focus on quality and efficiency.

You will manage teams, collaborate across BTS and partners, hire and develop staff, and ensure compliance with state and federal requirements while maintaining a strong emphasis on data-driven reporting and results.

Qualifications

• Bachelor's Degree in business or related field or equivalent experience required.
• 5+ years in organizational strategy, performance management or related experience required.
• 3+ years management experience required.

Responsibilities

• Develop and execute a multi-year performance road map to drive organizational success. Lead strategic planning efforts, design and implement key initiatives, and oversee performance management with a strong focus on quality, operational excellence, and continuous improvement.
• Define performance standards, monitor production progress, and prioritize work flows to ensure full compliance with state, federal, and organizational metrics and quality standards.
• Analyze data from diverse sources to refine and evolve metrics that measure departmental effectiveness. Deliver clear, actionable insights through comprehensive reporting and communication to drive meaningful changes.
• Initiate and manage special projects aimed at streamlining processes to enhance efficiency, boost productivity, and improve accuracy.
• Collaborate across teams to design, develop, and implement policies, procedures, and practices that optimize departmental operations.
• Build and sustain collaborative partnerships with health plans, BTS teams, and cross-functional business units. Provide oversight for training programs and business processes as needed to ensure alignment and efficiency.
• Work collaboratively with staff to identify internal and external customers and define their service-level expectations. Drive process improvements aimed at enhancing quality, reducing costs, and increasing satisfaction among key partners.
• Responsible for hiring, training, and development of high-performing teams to support organizational goals.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Leadership experience

Performance management

Data analysis

Education

Bachelor's Degree in business or related field

Job description

Centene seeks a Senior Manager of Organizational Strategy to architect and oversee multi-year performance roadmaps across health plans and programs. You will lead strategic planning, define standards, monitor metrics, and drive improvements with a focus on quality and efficiency.

You will manage teams, collaborate across BTS and partners, hire and develop staff, and ensure compliance with state and federal requirements while maintaining a strong emphasis on data-driven reporting and results.