Senior Manager, Hybrid Business Operations & Performance

Centene Corp.; Maryland; Hybrid; USD 108,000 - 199,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Job summary

Centene Corp. is seeking a seasoned leader to identify and steer multi-year performance initiatives across health plans and programs in the United States. You will oversee strategic planning, performance management, and cross-department collaboration to meet stringent standards and contractual obligations.

Candidates with Medicaid contact center or clinical care management experience are preferred. The role involves building high-performing teams, driving process improvements, and ensuring

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• 5+ years in organizational strategy or performance management.
• 3+ years management experience.

Responsibilities

• Develop and execute a multi-year performance road map and drive strategic initiatives.
• Define standards, monitor progress, and ensure compliance with metrics and quality standards.
• Analyze data to refine metrics and deliver actionable insights and reporting.
• Initiate projects to streamline processes, boost efficiency, and accuracy.
• Collaborate to design and implement policies and procedures across departments.
• Build partnerships with health plans and cross-functional teams; oversee training.
• Identify internal/external customers and manage service-level expectations.
• Hire, train, and develop high-performing teams; perform other duties as assigned.
• Comply with all policies and standards.

Skills

Leadership experience

Performance management

Contractual obligations

State requirements

Operational risk management

Education

Bachelor's Degree in business or related field

Job description

Centene Corp. is seeking a seasoned leader to identify and steer multi-year performance initiatives across health plans and programs in the United States. You will oversee strategic planning, performance management, and cross-department collaboration to meet stringent standards and contractual obligations.

Candidates with Medicaid contact center or clinical care management experience are preferred. The role involves building high-performing teams, driving process improvements, and ensuring