Senior Manager, Payment Operations

Hidden Road; New York (NY); On-site; USD 168,000 - 210,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive benefits

Employee giving match

Mobile phone stipend

R&R days

Job summary

Ripple is seeking a Senior Manager, Payment Operations to scale the operational backbone behind our payment products from the San Francisco office. You will partner with Product, Trading, Risk, Treasury, and Engineering to ensure reliable, fast, and repeatable execution across global operations.

You will build a scalable, 24/7 operating model, automate core processes, and drive reconciliation improvements while supporting a globally distributed customer base and weekend/holiday activity.

Qualifications

• 8+ years in payments/operations with leadership experience.
• Strong attention to detail in fast-paced environments.
• Familiarity with payments services, markets, and instruments (crypto, OTC, derivatives).
• Proficient with Google/Microsoft apps (Excel, VBA) and data tools.
• Experience connecting banks/exchanges/crypto platforms and automation initiatives.

Responsibilities

• Collaborate with Product, Trading, Treasury, and customers to settle crypto and fiat funds.
• Develop programs to quickly identify and resolve discrepancies across partners.
• Support connectivity with banks and exchanges; integrate data into operations.
• Lead the move from manual to automated reconciliation across products.
• Assess risks for various asset types and respond to market activity.

Skills

Leadership

Operations management

Details oriented

Crypto payments knowledge

Cross-functional collaboration

Tools

Excel

VBA

SQL

Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

We’re looking for a Senior Manager, Payment Operations to join our San Francisco office and help scale the operational backbone behind Ripple's payment products. This is a high-impact role at a company redefining how value moves around the world.

Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.

WHAT YOU’LL DO:

• Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
• Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
• Support exchange and bank connectivity, integrating data into core operational processes
• Lead the transformation of reconciliation from manual to automated across a suite of products
• Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
• Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
• Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity

WHAT YOU'LL BRING:

• 8+ years in operations supporting payment services, trading, or middle office, with at least 2–4 years in a leadership capacity
• A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
• Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles
• Comfort working in Google and Microsoft applications (ideally Excel and VBA)
• Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
• Exposure to automation initiatives and SQL query creation for daily operations is preferred

NY Annual Base Salary Range

$168,000—$210,000 USD

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and California Applicant Privacy Notice for reference.