Senior Manager, Payment Operations

Hidden Road; United States; On-site; USD 176,000 - 220,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and equity

Healthcare benefits

Retirement plan

Family planning support

Employee giving match

Mobile phone stipend

R&R days

Wellness reimbursement

Generous vacation policy

Parental leave policies

Job summary

Ripple is hiring a Senior Manager, Payment Operations for our San Francisco office to scale the operational backbone behind our payment products. You will lead a 24/7 operating model, automate reconciliation, and partner with Product, Trading, Risk, Treasury, and Engineering to ensure reliable settlement of crypto and fiat funds.

The role demands 8+ years in payments/operations with leadership experience, deep detail orientation, and hands-on skills in SQL and Excel.

Qualifications

• 8+ years in operations supporting payment services or middle office.
• 2–4 years in a leadership capacity.
• Detail-oriented with strong organizational skills in fast-paced settings.
• Familiarity with payment services, settlements, and reconciling across assets.

Responsibilities

• Collaborate to ensure timely settlement of crypto and fiat funds across products.
• Build programs to identify and resolve discrepancies quickly.
• Support connectivity with banks and exchanges, integrating data into operations.
• Lead automation of reconciliation across a suite of products.
• Assess risks across asset types and respond to market activity and exceptions.
• Document and refine finance operational processes with partners.
• Support 24x7 globally distributed customer base, including weekends and holidays.

Skills

Operations leadership

Payment operations

Attention to detail

SQL

Excel

VBA

Financial controls

Tools

SQL

Excel

VBA

Job description

THE WORK:

We\'re looking for a Senior Manager, Payment Operations to join our San Francisco office and help scale the operational backbone behind Ripple\'s payment products. This is a high-impact role at a company redefining how value moves around the world.

Reporting to the Senior Director of Product Operations, you\'ll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You\'ll support Ripple\'s core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You\'ll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.

WHAT YOU’LL DO:

• Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products


• Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties


• Support exchange and bank connectivity, integrating data into core operational processes


• Lead the transformation of reconciliation from manual to automated across a suite of products


• Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions


• Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners


• Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity

WHAT YOU'LL BRING:

• 8+ years in operations supporting payment services, trading, or middle office, with at least 2–4 years in a leadership capacity


• A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment


• Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles


• Comfort working in Google and Microsoft applications (ideally Excel and VBA)


• Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms


• Exposure to automation initiatives and SQL query creation for daily operations is preferred

For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant\'s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

CA Annual Base Salary Range

$176,000 — $220,000 USD

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders


• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.


• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.


• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.


• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team


• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity


• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support


• Employee giving match


• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge


• Generous wellness reimbursement and weekly onsite & virtual programming


• Generous vacation policy - work with your manager to take time off when you need it


• Industry-leading parental leave policies. Family planning benefits.


• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We\'re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.