Senior Manager, Payment Operations

P2P; New York (NY); On-site; USD 168,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and equity

Comprehensive benefits

Mobile phone stipend

R&R days

Wellness reimbursement

Vacation policy

Parental leave

Catered lunches and fully stocked/kits

Job summary

Ripple is seeking a Senior Manager of Payment Operations to lead settlement processes for crypto and fiat across multiple products from our San Francisco office. The role requires coordinating with Product, Trading, Treasury and external customers to ensure timely settlements and to drive automation in reconciling activities.

Ideal candidates bring 8+ years in operations, leadership experience, and a strong grasp of payment services, markets, and crypto platforms.

Qualifications

• 8+ years in payments/operations with leadership experience.
• Detail-oriented and organized in fast-moving environments.
• Familiar with payment services, markets, instruments (OTC, crypto, derivatives).
• Experience with Google/Microsoft apps, especially Excel and VBA.
• Experience building bank/exchange/crypto connectivity.
• Exposure to automation initiatives and SQL queries.

Responsibilities

• Collaborate across Product, Trading, Treasury and external customers to settle funds timely across crypto and fiat products.
• Build programs to identify and resolve discrepancies quickly, coordinating across partners and counterparties.
• Support exchange and bank connectivity, integrating data into core operational processes.
• Lead the transformation of reconciliation from manual to automated across a suite of products.
• Assess risks and requirements across asset types, including cryptocurrencies, for fast responses to activity and exceptions.
• Document and refine existing processes with key partners to become a go-to expert on finance operational flows.
• Support a globally distributed customer base for 24×7 offerings, including weekend and holiday activity.

Skills

Payments operations

Leadership

Automation & SQL

Bank/exchange connectivity

Excel & VBA

Crypto platform knowledge

Job description

Senior Manager, Payment Operations – San Francisco office.

Responsibilities

• Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
• Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
• Support exchange and bank connectivity, integrating data into core operational processes
• Lead the transformation of reconciliation from manual to automated across a suite of products
• Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
• Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
• Support a globally distributed customer base for 24×7 offerings, including weekend and holiday activity

Qualifications

• 8+ years in operations supporting payment services, trading, or middle office, with at least 2–4 years in a leadership capacity
• A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
• Familiarity with payment services, collections, markets, and instruments (e.g., OTC, crypto, derivatives) and core reconciliation principles
• Comfort working in Google and Microsoft applications (ideally Excel and VBA)
• Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
• Exposure to automation initiatives and SQL query creation for daily operations is preferred

NY Annual Base Salary Range: $168,000 – $210,000 USD.

Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days to rest and recharge
• Generous wellness reimbursement and weekly on‑site & virtual programming
• Generous vacation policy
• Industry‑leading parental leave policies
• Catered lunches and fully stocked kitchens

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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