Director - Technology Operations - Healthcare

Strivant Health; United States; Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Strivant Health is seeking a Director of Technology Operations to lead enterprise tech services and information security. The role requires strategic leadership, HIPAA/HITECH expertise, and experience managing hybrid infrastructures across multiple sites, with a preference for some onsite presence in Tinley Park, IL, but remote eligibility for qualified candidates.

The Director will partner with executive leadership to shape technology strategy, ensure secure and scalable infrastructure, and

Qualifications

• Experience leading IT strategy in healthcare with distributed teams.
• Strong governance, security, and risk management capabilities.
• Proven ability to align technology investments with business goals.

Responsibilities

• Strategically design, implement, and support Strivant Health’s technology infrastructure.
• Serve as primary escalation point for technology issues and ensure timely resolution.
• Partner with clients and stakeholders to deliver reliable technology solutions for operations and growth.
• Oversee network design, infrastructure, virtual desktops, and end-user tech across sites.
• Guide help desk strategy, SLAs, KPIs, and vendor partnerships.
• Develop and maintain an enterprise information security and risk program, including DR/BC planning.
• Ensure HIPAA, HITECH, and other healthcare regulatory compliance.
• Lead AI and automation projects as technology lead for multiple initiatives.
• Assess security risks and implement mitigations; update security policies and training.
• Align technology investments with strategic business priorities.

Skills

Healthcare IT leadership

HIPAA/HITECH knowledge

Cloud security & identity management

Hybrid/infrastructure environments

Communication & collaboration

Education

Bachelor's degree or equivalent leadership experience in healthcare IT

Tools

Microsoft 365

Azure

Virtual desktop infrastructures

Job description

Director - Technology Operations - Healthcare

Hybrid – a few days a week onsite in Tinley Park, IL preferred. Will consider fully remote for qualified individuals.

At Strivant Health, we’re transforming healthcare revenue cycle management through smart technology, strong partnerships, and a deep commitment to our healthcare clients. We’re looking for a Director – Technology Operations to lead and evolve our enterprise-wide technology services team as we continue to grow. This is a high-impact leadership role reporting directly to our President & CEO, offering visibility, influence, and the opportunity to shape how technology supports our business, our clients, and patient data.

Why This Role Matters

In this role, you’ll serve as the technology leader for the organization, ensuring our infrastructure is secure, scalable, and resilient. You’ll partner with executive leadership and cross-functional teams to proactively deliver reliable technology solutions that support our operations and future growth. You will own the technology and information security function for a growing healthcare revenue-cycle global organization. This role is ideal for a hands-on technology leader who has operated in a HIPAA-regulated environment and wants the opportunity to shape the company's technology strategy, not simply maintain an existing program..

What You’ll Do

As Director of Technology Operations, you will:

• Strategically lead the design, implementation, and ongoing support of Strivant Health’s technology infrastructure
• Serve as the primary escalation point for technology issues, ensuring timely, effective resolution
• Collaborate with clients and internal stakeholders to proactively deliver reliable technology solutions that support our operations and future growth.
• Oversee network design, infrastructure, virtual desktop environments, and end‑user technology across service centers
• Guide help desk strategy, SLAs, performance metrics, and third‑party vendor partnerships
• Develop and maintain an enterprise information security and risk management program, including disaster recovery and business continuity planning
• Ensure ongoing compliance with HIPAA, HITECH, and other healthcare regulatory requirements
• Serve as the technology lead for multiple AI and automation projects
• Continuously assess security risks, vulnerabilities, and emerging threats—and implement mitigation strategies
• Create and maintain security policies, procedures, and training programs that are practical, repeatable, and effective
• Partner with leadership to align technology investments with business growth and strategic priorities

What We’re Looking For

You’re a technology leader who enjoys both strategic thinking and hands‑on problem solving. You bring a service‑minded approach, strong judgment, and the ability to influence across all levels of the organization.

Qualifications include:

Required:

• Prior IT healthcare strategy oversight including team management experience leading technology services and teams distributed across various locations, environments and time zones
• 7+ years of experience in network infrastructure, systems operations, and help desk support within healthcare environments
• 3+ years leading teams, vendors and/or enterprise technology programs
• Significant healthcare experience with strong HIPAA/HITECH knowledge
• Experience managing Microsoft 365, Azure, cloud security controls, identity management, and hybrid infrastructure environments.
• Excellent communication skills with a collaborative, approachable leadership style
• Passion for continuous improvement, accountability, and supporting organizational growth

Preferred:

• Technical experience with technologies such as Cisco, Fortinet, Microsoft SQL, and virtual desktop infrastructures
• AI/automation implementation or governance experience
• Managing teams in a global environment
• Healthcare RCM experience
• Bachelor's degree, will accept relevant similar leadership experience in healthcare IT role
• Hybrid – a few days a week onsite in Tinley Park, IL preferred. Will consider fully remote for qualified individuals.

Why Join Strivant Health?

• Direct partnership with executive leadership
• Opportunity to build and lead enterprise‑wide security and technology initiatives
• A mission‑driven organization focused on healthcare excellenceCompetitive compensation and comprehensive benefits

Strivant Health provides equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. At Strivant Health, we conform to the spirit and the letter of all applicable laws and regulations.

@StrivantHealth