Senior Manager Patient Access

Konsus, Inc. (Superside); United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading healthcare company is seeking a Senior Manager of Patient Access to oversee operations and enhance patient engagement. This remote position focuses on team leadership, strategic development of services, and fostering an effective work environment. The ideal candidate will possess extensive experience in managing contact centers within the healthcare sector and have a strong background in customer experience management.

Qualifications

• 8 years of experience managing daily operations of contact centers, preferably in healthcare.
• 6 years managing teams to provide exceptional customer experience.
• Experience in new or startup environments with evolving strategies.

Responsibilities

• Administer daily operations of the Patient Engagement Center to achieve department goals.
• Collaborate with leadership to strategize and implement new service offerings.
• Motivate and develop staff while cultivating a positive team environment.

Skills

Leadership

Team Development

Customer Experience

Operations Management

Education

Bachelor's Degree

Job description

A company is looking for a Senior Manager of Patient Access (Remote).

Key Responsibilities

• Administer daily operations of the Patient Engagement Center (PEC) to achieve department goals
• Collaborate with leadership to strategize and implement new service offerings
• Motivate and develop staff while cultivating a positive team environment

Required Qualifications

• Bachelor's Degree
• 8 years of experience managing daily operations of contact centers, preferably in healthcare
• 6 years of experience managing teams to provide exceptional customer experience
• 1 year of experience in new or startup environments with evolving strategies
• Driving may be necessary; proof of driver license and auto insurance may be required