Senior Manager Patient Access

Providence; Washington (District of Columbia); Remote; USD 90,000 - 160,000; Full time

Job summary

A leading healthcare organization is seeking a Senior Manager for Patient Access to lead daily operations and improve customer service within the Patient Engagement Center. The role requires substantial experience in healthcare operations management along with a Bachelor's or Master's degree. Join a mission-driven team dedicated to providing high-quality healthcare services and supporting team development within a dynamic work environment.

Benefits

Comprehensive benefits including retirement plans.

Paid time off and well-being resources.

Qualifications

• 8 years experience managing daily operations of contact centers in healthcare.
• 1 year experience in a startup or rapidly growing environment.
• Driving may be necessary; must comply with state laws for driving.

Responsibilities

• Oversee daily operations of the Patient Engagement Center (PEC).
• Collaborate with leadership to implement new service offerings.
• Motivate and develop staff, ensuring operational goals are met.

Skills

Customer Experience

Leadership

Team Management

Operational Efficiency

Education

Bachelor's Degree

Master's Degree in Business or Healthcare

Job description

Be among the first 25 applicants

Description

Senior Manager Patient Access

Candidates residing in AK, WA, MT, OR, CA, TX or NM are encouraged to apply.

Reporting to the Executive Director of Enterprise Access, the Senior Manager of Patient Engagement Center (PEC) Operations is responsible for administering the daily operations of the PEC and ensuring department goals and objectives are achieved, including providing high-level personalized customer service. This role involves collaborating with the Executive Director of Enterprise Access and leaders across the system to strategize and implement new service offerings and scope. The Senior Manager is also responsible for motivating and developing staff, cultivating a positive team culture, and ensuring operational goals, productivity, efficiency metrics, and service levels are met.

Providence caregivers are valued and integral to our mission. Join Providence Holy Cross Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters because we believe empowering our caregivers is key to inspiring and retaining the best talent.

Required Qualifications

• Bachelor's Degree
• Driving may be necessary; caregivers must comply with all state laws and requirements for driving and provide proof of driver license and auto insurance upon request.
• 8 years experience managing daily operations of contact centers, preferably in healthcare
• 6 years experience managing teams to deliver exceptional customer experience and performance
• 1 year experience in a startup or rapidly growing environment with evolving scope and strategy

Preferred Qualifications

• Master's Degree in Business, Healthcare, or related field
• 2 years experience with centralized scheduling and contact centers in healthcare

Salary Range by Location:

Details vary by location, with specific ranges listed for AK, CA, ID, MT, NM, NV, OR, TX, and WA, indicating minimum and maximum hourly rates.

Why Join Providence?

Our benefits are designed to support your well-being, professional growth, and financial security. We take care of you so you can focus on delivering our Mission of caring for everyone, especially the vulnerable in our communities.

About Providence

Our strength lies in our promise: “Know me, care for me, ease my way.” Working at Providence means being supported in your career, with a focus on diversity, inclusion, and respect. We serve in over 50 hospitals and 1,000 clinics across multiple states, with a tradition of serving the underserved for over 100 years.

The listed pay ranges are base pay; additional compensation may include shift differentials, overtime, incentives, or bonuses.

Providence offers comprehensive benefits, including retirement plans, health coverage, life and disability insurance, paid time off, and well-being resources. Learn more at providence.jobs/benefits.

About The Team

Providence Shared Services provides support services across our organization, supporting our mission through functional expertise and system support. We are committed to an inclusive workplace and equal opportunity employment.

Requisition ID: 373518

Company: Providence Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4007 SS CC PATIENT ENGMT

Address: TX Lubbock 3615 19th St

Work Location: Covenant Medical Center

Workplace Type: Remote

Pay Range: $1 - $1

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Seniority level

• Director

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care

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