Senior Manager, Repair Claims

ServiceMaster Restore®; Kansas City (MO); Remote; USD 115,000 - 125,000; Full time

Job summary

A leading franchise provider, ServiceMaster Restore, is seeking a Senior Manager for Repair Claims. This role focuses on overseeing claims management, enhancing operational processes, and ensuring exceptional customer service. With perks like comprehensive benefits and a supportive environment, this position offers a unique opportunity to contribute to a growing team that champions innovation and development.

Benefits

Medical, Dental, and Vision insurance

401(k) matching

15 days paid time off and paid holidays

Career growth and advancement opportunities

Qualifications

• 4 years of relevant experience in management, operations, or project management.
• Ability to manage multiple complex business projects.
• Positive interaction with internal and external customers.

Responsibilities

• Oversee claims follow-up and resolution within Managed Repair Programs.
• Manage day-to-day operations of the Managed Repair Review Team.
• Collaborate on continuous improvement of Managed Repair Programs.

Skills

Project Management

Communication

Problem Solving

Education

Bachelor's degree

Tools

Microsoft Office

DASH

Xactimate

XactAnalysis

Symbility

Job description

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Description

We’re growing! And adding a NEW position to the team!

Ready tobe a part ofsomething exciting?

We are growing at ServiceMaster and adding a brand-new position to our team! As a company that embraces the behavior “

Description

We’re growing! And adding a NEW position to the team!

Ready tobe a part ofsomething exciting?

We are growing at ServiceMaster and adding a brand-new position to our team! As a company that embraces the behavior “Act With Agility”, we pride ourselves on staying nimble, continuously learning, and taking smart risks to drive innovation and achieve lasting success. This is your chance to step into an exciting role and be part of a team that thrives on adapting, evolving, and delivering results. Ready to shape the future with us? Let’s get started!

What We Offer

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement
  
  

Senior Manager, Repair Claims

We are searching for a Senior Manager, Repair Claims to be responsible for overseeing the follow-up, review, queue assignment, and issue resolution of claims within the Managed Repair Programs. In this role you will have the opportunity to will lead process improvement, training, and performance reporting initiatives.

What You Will Do

• Manage day-to-day operation of the Managed Repair Review Team which includes assigning claims from the claim queue for review and follow-up, training internal team members on processes and standards.
• Act as an escalation point and subject matter expert on complex claims and issues that arise with franchisees and clients.
• Set standards for claim follow-up, franchise service level standards, and collaborate on setting standards for new programs with clients.
• Drive world class customer service. Clear, concise, timely, consistent communication with management and customers (e.g. issue requestor, clients, senior level leadership, etc.
• Navigate estimate/invoice submission platforms required of SM franchise network.
• Efficiently and accurately review franchise/vendor estimates to ensure they are in line with the scope of work follow program guidelines.
• Ability to work with the franchise network to deliver consistent estimates and invoices to clients based on agreed scope of work and guidelines.
• Educate and train SM franchises on estimating practices, serving as a resource to improve estimating processes across the network.
• The ability to resolve and negotiate invoicing disputes with vendors and franchises.
• Submit completed estimates to clients in a timely manner to facilitate payment issuance and ensure adherence to program payment schedules. Work with the franchise network to complete any outstanding billing and final payments are issued.
• Oversee the entire claim life cycle to ensure customer satisfaction.
• Collaborate with other departments on enrollment, compliance, and continuous improvement of Managed Repair Programs and adjacent services to grow market share.
  
  

What You Will Bring

• Bachelor’s degree and/or 4 years of relevant experience in management, operations, or project management experience.
• Proficient with Microsoft Office programs. (Excel, Outlook, Word)
• Proficient with restoration industry programs. (DASH, Xactimate, XactAnalysis, Symbility)
• Ability to autonomously work on multiple, complex, and highly important business projects.
• Ability to manage and direct workflow and continually improve processes.
• Ability to lead/manage people.
• Ability to read and interpret contracts and insurance program guidelines.
• Ability to travel up to 25% of the time.
• 100% remote position
• Positive interaction with internal customers and external customers.
• Good communication skills, both verbal and written.
• Time and organizational management skills.
  
  

Compensation Details

The salary range for this position is$115,000-$125,000plus bonus

Location:

This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, ServiceMaster BioClean, Merry Maids, TWO MEN AND A TRUCK, TWO MEN AND A JUNK TRUCK, and Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our vision toBecome the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.

We live by our purpose toBe there when you need us. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization inmulti-location and franchised businesses.Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process [e-mail]

California Applicants

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy:https://www.servicemaster.com/california-applicant-privacy-notice/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Finance and Sales

• Industries

  Consumer Services

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