Senior Manager, Operations Improvement

Jobtailor; Olive Branch (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Olive Branch, MS, seeks an experienced Project Manager to oversee multiple initiatives in retail operations and content development. You will define scope, milestones, budgets, and governance while coordinating cross-functional teams.

The role emphasizes process improvement, stakeholder engagement, and delivering on program metrics. Strong communication and mentoring skills are essential to build high-performing teams and ensure alignments with policy and standards.

Qualifications

• Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area
• Preferred: Microsoft Office
• Preferred: Retail Industry
• Preferred: Training and Development
• Preferred: Working on cross-functional teams or projects
• Preferred: Master of Business Administration
• Preferred: Project Management Professional certification
• Preferred: Six Sigma Black Belt certification
• Preferred: Six Sigma Green Belt certification
• Must comply with Walmart’s drug-free workplace policy and no-tolerance policy regarding illegal drugs and alcohol on the job

Responsibilities

• Oversee multiple projects by defining scope, objectives, activities, deliverables, milestones, timelines, resources, budgets, governance, and status reporting
• Manage content management initiatives, including content requests, tools, templates, resources, intranet content, platform guidance, content standards, audits, and digital communications
• Direct processes and procedures by analyzing data, assessing performance baselines, identifying improvements, developing solutions, and managing sustainable rollouts
• Manage behavior change and process improvement programs with cross-functional teams and stakeholders
• Monitor program performance metrics, identify post-implementation issues, and develop and gain buy-in on resolutions
• Drive execution of multiple business plans and projects by identifying needs, communicating priorities, removing barriers, allocating resources, measuring progress, and adjusting performance
• Provide supervision and development opportunities for associates through selection, training, mentoring, delegation, performance expectations, evaluations, recognition, and coaching
• Promote and support company policies, procedures, mission, values, ethics, compliance, and the Open Door Policy
• Evaluate effectiveness of plans and initiatives and recommend efficiency and cost-effectiveness improvements
• Support community outreach events
• Build high-performing, inclusive, and trusting teams and relationships with business partners
• Foster integrity, compliance, continuous improvement, innovation, learning, and a customer/member-first mindset

Skills

Project Management

Content Development

Retail Operations

Process Improvement

Team Leadership

Cross-Functional Collaboration

Mentoring

Coaching

Communication

Relationship Building

Problem Solving

Education

Bachelor’s degree in Business or related field

Master of Business Administration

Project Management Professional

Six Sigma Black Belt

Six Sigma Green Belt

Tools

Microsoft Office

Job description

• Oversee multiple projects by defining scope, objectives, activities, deliverables, milestones, timelines, resources, budgets, governance, and status reporting


• Manage content management initiatives, including content requests, tools, templates, resources, intranet content, platform guidance, content standards, audits, and digital communications


• Direct processes and procedures by analyzing data, assessing performance baselines, identifying improvements, developing solutions, and managing sustainable rollouts


• Manage behavior change and process improvement programs with cross-functional teams and stakeholders


• Monitor program performance metrics, identify post-implementation issues, and develop and gain buy-in on resolutions


• Drive execution of multiple business plans and projects by identifying needs, communicating priorities, removing barriers, allocating resources, measuring progress, and adjusting performance


• Provide supervision and development opportunities for associates through selection, training, mentoring, delegation, performance expectations, evaluations, recognition, and coaching


• Promote and support company policies, procedures, mission, values, ethics, compliance, and the Open Door Policy


• Evaluate effectiveness of plans and initiatives and recommend efficiency and cost-effectiveness improvements


• Support community outreach events


• Build high-performing, inclusive, and trusting teams and relationships with business partners


• Foster integrity, compliance, continuous improvement, innovation, learning, and a customer/member-first mindset

Requirements

• Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area


• Preferred: Microsoft Office


• Preferred: Retail Industry


• Preferred: Training and Development


• Preferred: Working on cross-functional teams or projects


• Preferred: Master of Business Administration


• Preferred: Project Management Professional certification


• Preferred: Six Sigma Black Belt certification


• Preferred: Six Sigma Green Belt certification


• Must comply with Walmart’s drug-free workplace policy and no-tolerance policy regarding illegal drugs and alcohol on the job

Core Competencies

Demonstrates expertise in project management, content development, and retail operations, with a strong focus on process improvement, team leadership, and stakeholder engagement. Proficient in driving execution of business plans and managing cross-functional initiatives to enhance performance and compliance.

Highest-signal resume keywords

• Project Management


• Content Development


• Retail Operations


• Process Improvement


• Team Leadership

ATS Optimization Keywords

Hard Skills

• Project Management


• Content Management


• Data Analysis


• Performance Metrics


• Budget Management


• Process Development


• Governance


• Digital Communications


• Behavior Change Management


• Cross-Functional Collaboration

Soft Skills

• Mentoring


• Coaching


• Communication


• Relationship BuildingProblem Solving

Certifications & Qualifications

• Project Management Professional


• Six Sigma Black Belt


• Six Sigma Green Belt

Industry Keywords

• Retail Industry


• Content Standards


• Compliance


• Continuous Improvement


• Community Outreach

Tools & Technologies

• Microsoft Office