(USA) Senior Manager, Operations and Implementation

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

10% Walmart discount

Live Better U tuition covered

Walmart Academy training

401(k) matching

Paid time off

Medical, dental, vision

Job summary

Walmart is seeking a Senior Manager, Operations and Implementation in Bentonville, AR to lead multi‑project execution and drive scalable operational improvements. The role emphasizes policy development, cross‑functional coordination, and strong team leadership.

You will oversee strategic plans, ensure safety and compliance, and collaborate with stakeholders to optimize performance and sustainable growth across the organization.

Qualifications

• Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field and 4 years’ experience in retail, production, operations management, or related area OR 6 years’ experience in retail, production, operations management, or related area.
• Master’s degree in Business Administration preferred.

Responsibilities

• Lead planning and execution of multiple projects and programs, ensuring alignment with operational goals and business plans.
• Develop, implement, and update policies, procedures, and operational flows to optimize production and maintain safety standards.
• Manage cross‑functional collaboration to identify performance gaps, develop improvement solutions, and ensure sustainable operational processes.
• Drive execution of business plans by removing obstacles, allocating resources, and monitoring progress against performance standards.
• Provide leadership through coaching, mentoring, and performance management to build a high‑performing, engaged team.
• Promote compliance with company policies and ethical standards while fostering positive stakeholder relationships.

Skills

Leadership

Project management

Communication

Change management

Spanish (preferred)

Education

Bachelor's degree in Business/Technology/Supply Chain/Communications

Master's Degree in Business Administration

Tools

Salesforce

Microsoft Office

Job description

Senior Manager, Operations and Implementation (USA)

Bentonville, AR

806 Excellence Dr
Bentonville, AR 72716-0000

$90,000 - $180,000/yr

Regular/ Permanent

Position Summary

The Senior Manager, Operations and Implementation, leads the planning and execution of multiple projects by applying advanced operations expertise to enhance program initiatives. This role establishes and enforces operational policies, drives continuous improvement, and coordinates cross‑functional activities to optimize performance. The position requires strong leadership in managing teams, developing talent, and fostering collaboration while ensuring compliance with company standards. The role demands strategic oversight of business plans, effective communication with stakeholders, and a commitment to operational excellence that supports organizational goals and sustainable growth.

About the team

The Global Platform Expansion team is part of Global Talent & Learning’s Digital & Operational Transformation organization. The team drives the scaling of proven digital capabilities across markets and business segments to deliver consistent, sustainable enterprise value. Combining technology, product, user experience, market readiness, and change management, the team ensures effective platform implementation and lasting impact. This role supports global strategy and local execution by collaborating across functions and geographies to enhance adoption, inform expansion, and develop repeatable approaches that improve global scaling and operational standards.

What you'll do

• Lead planning and execution of multiple projects and programs, ensuring alignment with operational goals and business plans.
• Develop, implement, and update policies, procedures, and operational flows to optimize production and maintain safety standards.
• Manage cross‑functional collaboration to identify performance gaps, develop improvement solutions, and ensure sustainable operational processes.
• Drive execution of business plans by removing obstacles, allocating resources, and monitoring progress against performance standards.
• Provide leadership through coaching, mentoring, and performance management to build a high‑performing, engaged team.
• Promote compliance with company policies and ethical standards while fostering positive stakeholder relationships.

What you'll bring

• Proven expertise in operations management with a strong track record of leading complex projects and programs.
• Demonstrated leadership skills in mentoring, coaching, and developing high‑performing teams.
• Advanced project management capabilities, including planning, execution, and continuous improvement.
• Excellent communication skills to effectively collaborate with cross‑functional teams and stakeholders.
• Experience in change management and implementing operational policies and procedures.
• Ability to analyze performance metrics and develop actionable improvement solutions.
• Proficiency in Spanish is preferred to support varied operational environments.

Benefits you'll enjoy

• Discount Card: Get 10% off. Walmart associates are eligible for a 10% discount card on most regular‑priced items and fresh produce in‑store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U: 100% covered. Earn a degree or in‑demand skills certificates with no debt—Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job‑specific retail training and leadership courses to help Associates reach their career goals.
• Enjoy 401(k) matching and stock purchase plans.
• Paid time off: Take a break as needed for vacation, sick leave, holidays, parental leave, and more.
• Medical, dental, vision, and wellness programs for you and your family.
• Access mental health resources and assistance programs for life's challenges.
• Training, leadership programs, and clear paths to advance.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting‑edge design and technology. From biking trails and outdoor courtyards to flexible, tech‑enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on‑site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work‑life balance isn't just a goal—it's a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world‑class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small‑town charm and big‑city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn't just a workplace—it's a destination for leaders eager to make a difference.

Minimum Qualifications

Below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field and 4 years’ experience in retail, production, operations management, or related area OR 6 years’ experience in retail, production, operations management, or related area. 1 year’s supervisory experience.

Preferred Qualifications

Below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Intermediate functionality of Microsoft Office and Salesforce. Managing projects or client relationships in retail, healthcare, or related area. Master’s Degree in business or related field Masters: Business Administration

Primary Location

806 Excellence Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.